Santiago Castillo

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs.

Superior work ethics with excellent communication, multitasking and prioritization Skills.

Highly organized individual, proactive and punctual with team-oriented mentality.

October 2014— Present

Independent Contractor • Florida, Texas, New York

Self-employed provider of services to a surplus of attained clientele. Fluent in

setting my own schedules and work flow. Temporary and project-based

employment suitable to individual needs.

August 2023 — July 2024

Plumber • Almar Plumbing • Hicksville, NY

Knowledgeable in blue-print reading and roughing. Familiar with designs

layouts of various arrangements. Installation of multiple forms of metal

pipping, throughout commercial and residential buildings.

January 2022—July 2023

Plumber • Pace Plumbing • New York, NY

Coordinated with the pick-up and delivery of all materials. Cutting, threading,

and installation of service pipe. With a plethora of insight and knowledge

consistent to the field. Assisted lead plumber in everyday duties. Increased

knowledge through on-the-job training and direct observation.

March 2022—October 2022

Plumber • Rosenwach Plumbing • New York, NY

Evaluating to the highest height in order to repair water towers. Calculating

complex arithmetic to suit the tasks at hand. Assisted in the building and

disassembly of specified units. Merge concepts and materials for the

fabrication of new applications. Assured all work materials were returned to

the vehicle at the end of the work day.

January 2019—March 2022

Plumber • New York Plumbing, Heating & Cooling Corp • New York, NY

Assisted lead plumber in everyday duties. Increased knowledge through on-

the-job training and direct observation. Assessed completed work for

possible errors. Assured all work material returned to vehicles at end of job.

Organized materials to facilitate pick-ups and drop offs. Maintained the

integrity of their functional fleet.June 2013—July 2015

Manager • Broadway Ristorante & Pizzeria • Winter Park, FL

Maintain excellent working relations with employees at all levels. Effective

prioritization of tasks for myself and other members of the team. Proper

decision-making in combination with ethical consideration. Communicated

with stakeholders to accommodate their needs. Developed alternative

solutions to solve issues for customers. Understanding the key principles of

effective communication in the workplace. Cultivate positive relationships

with customers. Using emotional intelligence to remain effective at customer

service. Most importantly building trust with my team.

May 2011—July 2013

Logistics Specialist • Target • Winter Park, FL

Accountable for coordinating the storage and distribution operations within

the company. Developed and documented standard and emergency

operating procedures for receiving,

handling, storing, shipping, and salvaging products or materials.

January 2010—December 2010

Telecommunication Representative • American Senior Benefits• West Palm

Beach, FL

Maintain contact with current and potential clients to insure quality customer

service. Initiate contact with new clients to schedule consultations. Provide a

variety of product information to suit clients based on financial and insurance

based needs. Attained a wide range of knowledge in finance and health

insurance.

June 2010—November 2010

JFK Airport Ramp Agent • ASIG International • Queens, NY

Attained knowledge to operate airport machinery safely e.g., (tractors, tugs,

& Push-back Certification). Signaled airplanes for arrival and departure, upon

entry and exit from terminals. Offloaded and uploaded aircraft contents in a

timely fashion. Worked effectively with team members to facilitate timely

aircraft departures. Responsible for visual signaling between ground

personnel and pilots onboard aircraft formally known aircraft marshalling.

April 2010 —June 2010

Asbestos Removal Specialist • Evergeen Mechanical Corporation • Breslaw

Plumbing • Bronx, NY

Sealed off the work area from the rest of the building using plastic sheeting.

Turn off HVAC systems to prevent fiber circulation. Spray asbestos materials

with water or a water-detergent mix to keep dust from becoming airborne

during removal. Worked wearing specialized protective clothing, respirators,

and follow decontamination procedures before leaving the work area. All

asbestos waste is double-bagged in leak-tight bags and sealed. The bags

are then washed and placed in labeled, leak-tight containers for transport to a

designated landfill.

March 2009—March 2010

Plumber’s Helper • Breslaw Plumbing • New York, NY

Oriented ones-self with all plumbing fittings. Assist with installations and

repairs. Learned operation of tools and equipment. Developed the ability to

interpret construction blueprints and layouts. Remained extremely thorough

and meticulous when working on projects.June 2005—March 2009

Sales Professional & Digital Technician • Circuit City • Valley Streams, LI

Greeted customers upon entry verbalizing current promotions. Trained new

employees in the proper uses of the register. Reviewed product inventory in

preparation for upcoming promotions. Strong numeracy skills, courtesy and

teamwork assisted in the completion of expected

Duties. Provided a positive customer experience with excellent service.

Explained the pros and cons of each item before customers’ purchase.

Organized work area after every shift.

March 2005—November 2008

Easy Sales Technician • Staples • College Point, NY

Received extensive training in proper customer service procedures and

policies. Gained abundant knowledge of several diverse areas of

merchandise. Provided a positive customer experience with excellent

service. Strong numeracy skills, courtesy and teamwork assisted in the

completion of expected

duties

May 2005—August 2005

Rochdale Village • Income Survey Representative • Jamaica, NY

Mathematically deciphered the income of all tenants and assisted them with

possible payment arrangements that would comfortably fit within their budget.

Maintained organization by systematically filing documents. Exhibited

empathetic telephone etiquette and customer relations. Prompt and skilled at

time management. Showcased keen attention to detail and allocated

workload. Maintained a high standard of dependability and conflict resolution.

June 2004—February 2005

Sosa Landscaping • Landscaper • South Hempstead, LI

hardscape features like patios and pathways, pruning trees and shrubs, and

performing seasonal cleanups like leaf and snow removal. Additionally,

duties can include fertilizing, pest control, and operating and maintaining

landscaping equipment.

December—2020

Full Sail University • Winter Garden, FL

B.A. Audio Production AS Online / A.A. Engineering Production

June—2013

South University • West Palm Beach, FL

B.S. Business Administration

December—2010

High School Diploma • West Palm Beach, FL