Santiago Dominguez

With over 13 years of experience in retail management, including leadership roles with T-Mobile and D'Leon Communications, I am confident in my ability to bring strong operational expertise, strategic sales acumen, and a track record of developing high-performing teams.

Throughout my career, I have consistently driven revenue growth, improved operational efficiency, and fostered an environment of mentorship and talent development. As a Store Manager at T-Mobile, I played a pivotal role in generating millions in annual revenue, leading my teams to achieve top-tier sales performance, and developing over 10 team members into managerial positions. My most recent role as Director of Operations at D'Leon Communications allowed me to further hone my leadership skills, streamline operational processes, and drive company-wide initiatives to reduce costs while maintaining high levels of performance.

In addition to my experience, I am fluent in both English and Spanish and possess advanced proficiency in Microsoft Office tools and digital retail systems. My commitment to operational excellence and my ability to lead and inspire teams align closely with the values and goals of organizations.

Director of Operations

D’Leon Communications, Inc – September 2024 – January 2025

• Spearheaded day-to-day operations, ensuring efficient workflow, meeting company deadlines, and maintaining high performance across teams.
• Collaborated with cross-departmental teams to streamline communication and reduce operational costs while boosting productivity.
• Developed and executed strategic initiatives to optimize operational processes, improving service delivery.
• Managed the entire invoicing process, from creation to timely payments, ensuring accuracy.
• Supervised, mentored, and developed staff, fostering a collaborative work culture and enhanced team performance.
• Led meetings with department heads to review progress, address challenges, and drive continuous improvement.
• Cultivated vendor relationships, negotiated contracts, and ensured compliance with service-level agreements (SLAs).
• Managed company correspondence, maintaining professional communication with clients, vendors, and internal teams.
• Prepared and presented performance reports to senior management, offering actionable insights and solutions for improvement.

Retail Store Manager

T-Mobile – Various Locations IL/TX– August 2011 – September 2024

• Led a high-performance retail store generating multimillion-dollar annual revenue, consistently exceeding sales and operational goals.
• Achieved recognition through multiple Winner Circle Awards for sales excellence and operational efficiency.
• Recruited, trained, and developed talent, with over 10 employees promoted into leadership roles.
• Cultivated a customer-first approach by implementing team coaching strategies, aligning sales efforts with corporate goals.
• Maintained operational compliance, reduced shrinkage, and optimized inventory management across locations.
• Led district-wide initiatives in merchandising, scheduling, and the adoption of new technology tools to drive customer engagement.
• Created a culture of accountability, driving urgency while celebrating team wins and successes.
• Conducted performance reviews, coached team members, and created personalized development plans to ensure ongoing growth.

Key Achievements

• Sales Leadership: Consistently ranked among the top performers regionally, with multiple Winner Circle Awards and recognition for driving revenue.
• Operational Excellence: Key contributor to maintaining top-tier operational standards, with minimal shrinkage and strong operational scores.
• Team Development: Developed over 10 future leaders through internal promotions, ensuring long-term organizational success.
• Revenue Growth: Successfully managed and grew multimillion-dollar revenue streams, contributing significantly to company performance.

Skills

• Leadership & Team Development: Proven track record of building and leading high-performing teams, fostering a collaborative and motivating work environment. Expertise in mentoring, coaching, and developing employees into leadership roles, ensuring long-term organizational success.
• Sales Strategy & Execution: Deep expertise in designing and executing targeted sales strategies that consistently exceed revenue goals. Strong ability to drive sales growth by identifying opportunities, optimizing customer engagement, and leveraging data-driven insights.
• Operational Excellence & Process Optimization: Extensive experience in streamlining operational processes to improve efficiency, reduce costs, and enhance productivity. Skilled in inventory management, compliance, and implementing best practices to maintain high operational standards.
• Customer Relationship Management: Strong ability to build and maintain lasting customer relationships by delivering personalized service and anticipating customer needs. Adept at resolving customer concerns quickly and effectively to ensure satisfaction and loyalty.
• Bilingual Communication: Fluent in both English and Spanish, with the ability to engage and communicate effectively with diverse customer bases and teams, enhancing customer satisfaction and team collaboration in bilingual environments.
• Data Analysis & Reporting: Advanced proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and retail analytics platforms to analyze sales data, track performance metrics, and provide actionable insights to senior management for decision-making.
• Technology Integration & Digital Tools: Experienced in leveraging new technologies, retail management software, and digital tools to enhance team productivity, improve customer service, and streamline daily operations.
• Financial Management: Expertise in budgeting, cost control, and managing multimillion-dollar revenue streams. Skilled in reviewing financial data, processing invoices, and ensuring accurate billing and timely payments.
• Vendor & Relationship Management: Strong experience managing vendor relationships, negotiating contracts, and ensuring that service-level agreements (SLAs) are met, contributing to cost savings and operational efficiency.

Lincoln College of Technology – Melrose Park, IL
Electronic Systems Technician Certification

Roosevelt High School - Chicago, IL