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sameer khanna

sameer khanna

Prior Authoriztion customer service agent

Customer Service / Support

Irvine, Orange

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About sameer khanna:

Provided customer service to patients by answering questions about medications and health-related topics. Ask appropriate questions and demonstrate active listening to identify specific questions or issues, build rapport, respond with compassion while documenting required information in computer systems. Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues. Deliver information and answer questions in a positive manner to facilitate solid relationships with customers, providers, and their staff.

Experience

Worked 17 years and more at a call center for United Health Care

Education

High School diploma at Irvine High School

3 years of college at University of California, Irvine

Pharmacy Technician License

Medical Biller certificate

Surgical Technologist Certificate

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