samantha massetti

Experienced professional with a solid background in project management and relationship building. Solid leadership and administrative knowledge, eager to combine skillsets and passion in a new, challenging role.

EXPERIENCE
Aveda Sales Representative | Stars Natural Beauty Connection | Port Washington, NY July 2023 – Present
•Drive sales growth and brand awareness across Brooklyn, Queens, & Staten Island by developing and nurturing relationships with existing salon partners and identifying new business opportunities.
•Consult with salon owners and managers to understand their unique needs, providing personalized product recommendations and business solutions to help them achieve sales goals.
•Conduct product education sessions and brand training to ensure salon staff are well-informed about Aveda’s products, brand values, and sustainability practices.
•Collaborate with the marketing team to create and execute promotional events, seasonal campaigns, and in-salon experiences that boost client engagement and loyalty.
 

Administrative Manager, Esthetician | The Spa at Red Hots | Roslyn, NY Jun. 2021 – July 2023
•Sold products to customers in alignment with their beauty needs, specifications, and goals.
•Discussed the benefits of each product line in detail and made informed recommendations in response to client needs.
•Established a positive atmosphere and ensured an exceptional guest experience by developing relationships with customers.
•Answered all guest questions and thoroughly explained all spa services and products, detailing benefits, health concerns, procedural steps, and side effects so that customers have a full understanding.
 

Director of Administration | HAP Construction | New York, NY Feb. 2021 – Apr. 2021
•Developed, maintained, and implemented all administrative processes and procedures to enhance organization, productivity, efficiency, and success of the team. Enabled team to meet and exceed targets and goals.
•Demonstrated strong work ethic, time management, adaptability, and deadline-driven approach by completing projects on time and to a high standard, and successfully managing multiple responsibilities at a time.

Operations Manager | CR Safety Group, Inc. | New York, NY Feb. 2014 – Dec. 2020
•Directed and managed all administrative operations for the company, working directly with the President to oversee the company’s logistics and team of 130+ employees.
•Obtained accreditation for the company to allow them to perform safety training in New York City.
•Managed Safety Training Department providing mandatory construction site training to in-house employees and clients.
•Communicated with clients, developing strong relationships, resolving any issues with creative problem-solving skills, and overseeing all account receivables.
•Managed records of 100+ field employees, including license renewals submitted through NYC Department of Buildings, resumes, and daily reports distributed to clients.
 

BA in English, Concentration in Creative Writing | University of Delaware 2012