SALESH GUPTA

US citizen with DOD Secret Clearance, 5+ years in ServiceNow, 15+ years of Business Processes and Requirements analysis, architecture and Testing experience, on federal and other government projects.
PMP, ITIL, Scrum, Security+ certified
Experienced in SDLC and Agile environment
5 year’s experience with ServiceNow tool
15+ years of experience in business process architecture, improvements, requirements gathering, creating user stories, used cases, interacting with business users and dev teams
Strong understanding of ITIL framework and ServiceNow core modules.
Experienced in breaking down requirements elements in a manner to guide developers and testers
Experienced in discovery efforts and business process analysis
Worked with SMEs to ensure requirements are thorough and complete
Experienced utilizing applications like JIRA, Excel, Word, PowerPoint, and Visio in non-production environments for testing and demonstrating product features
Transition planning introduction, and integration of new IT processes  
Executed SQL queries.
Developed weekly project status reports for the client and senior-level management that includes a listing of major accomplishments, upcoming milestones, and potential risks/issues.

• 5+ years of Business Analysis experience with ServiceNow ITSM and CSM tools, including requirements gathering and process improvement.
• 12+ years in business process architecture, requirements documentation, and creation of user stories and use cases in collaboration with business users and development teams.
• Strong knowledge of the ITIL framework and ServiceNow core modules; skilled in business process discovery and analysis.
• Proficient in translating business needs into detailed requirements to guide developers and testers and ensure complete solution coverage.
• Experienced in transition planning, process integration, and supporting the introduction of new IT capabilities.
• Hands-on experience with JIRA, Visio, Excel, PowerPoint, and Word for documentation, reporting, and testing support.
• Proficient in SQL querying for backend validation and data analysis.
• Prepared project status reports for senior management highlighting accomplishments, milestones, and risk factors.

BS, PMP, COMPTIA SECURITY+, SCRUM MASTER