Ryan Darmody

I am a community-focused leader who thrives at the intersection of technology, finance, and strategic relationship development. With a proven track record in sales & account management, event leadership, and customer experience, I empower teams and organizations to deliver results, foster trust, and drive integrity-focused development. My approach blends curiosity, authenticity, and a passion for helping others, whether I’m building strategic partnerships, leading nonprofit initiatives, or creating innovative solutions that make a real impact. Let’s connect to build stronger communities and drive growth together.

• I've held leadership and management roles across tech, finance, and live events, with a strong focus on client relationships, business development, and customer experience.
• At GadellNet Consulting Services (2023–2025), I managed SMB account relationships, as a primary contact for customer service, aligned solutions with business and operational goals, and renewed contracts.  
• At Bitcoin IRA (2021–2023), I was the Strategic Relationships Manager, driving enterprise onboarding, sales funnel redesign, and revenue growth for alternative financial asset providers.
• At New Direction Trust Company (2015-2017) & (2019–2021): I oversaw Inside Sales and Client education. I built and developed sales funnel framework, managed team culture, and strengthened B2B partnerships.
• At ShapeShift (2017–2019), I led customer experience for users, expanded support coverage, and improved customer satisfaction metrics.
• I have also served a supervisor role in guest relations for the Denver Broncos and managed ticketing/box office operations for various venues in Boston, MA. 

• I've completed several professional certifications, including Microsoft Security, Cloud Concepts, and Networking Foundations. 
• I'm currently pursuing a CISM (Certified Information Security Manager) certification through ISACA and an Effective Organizational Communication course through Harvard University's Professional and Executive Development online program.
• I've earned a Bachelor of Science in Communication and Media Studies from Endicott College, MA, where you were active in Lambda Pi Eta (Communications Honor Society) and served as Team Lead for various university teams and programs.