Ronald Raspberry

Senior Business Analyst with 15+ years of experience delivering complex business analysis and operational support for large‑scale IT initiatives in highly regulated environments. Proven expertise in requirements management, business process analysis, stakeholder engagement, and PMO support, with a strong track record of guiding projects from concept through implementation and go‑live. Adept at documenting as‑is and to‑be processes, supporting change management, and producing executive‑level reporting to ensure successful outcomes. Experienced working in secure, remote environments supporting enterprise and government‑style programs.

Experienced senior leader with 15+ years driving success across business analysis, customer support, and identity & access management (IAM) in highly regulated industries. Skilled at onboarding and training partners, managing complex client relationships, and ensuring SLA‑driven service delivery. Proven track record in process improvement, escalation management, and compliance reporting, with expertise spanning financial services, government programs, and enterprise IT initiatives.

Key highlights include:

• Leading partner onboarding and training programs that improve adoption and satisfaction.
• Managing IAM lifecycle projects (SailPoint, Azure AD, MFA, SSO) with strong compliance oversight.
• Delivering business analysis for large IT and government projects, including requirements gathering, process design, and PMO support.
• Building dashboards and executive reports to monitor performance, risk, and customer satisfaction.
• Driving cross‑functional collaboration to resolve escalations and implement workflow improvements.

Based in the Chicago region, I thrive in remote and hybrid environments and am passionate about combining operational excellence with partner success to deliver measurable impact.

Bachelor of Science in Business Management
Chicago State University
Focused on organizational leadership, operations, and strategic management. Coursework emphasized business analysis, process improvement, and stakeholder communication — providing a strong foundation for roles in customer support, partner success, and enterprise IT/business analysis.