Rohail Shaikh

• Master of Science in Cybersecurity Student at University of Houston, Texas, United States (Currently Pursuing)
• SAP Functional Consultant at Reliance Jio Infocomm Limited
• Assistant Manager at at Reliance Jio Infocomm Limited
• Degree in Computer Engineering
• Technical Diploma in Computer Technology

Jio Platforms Limited, Mumbai, India

Assistant Manager- SAP (Software Development Engineer) | February 2022 – July 2022

• Worked as an SAP Functional Consultant for EAM (Enterprise Asset Management) module in SAP.
• Made enhancements to existing procedures as per business requirements.

Assistant Manager- FTTX Bond Team | November 2020 – February 202

• Worked as a Single Point of Contact (SPOC) in the Fiber to the X (FTTX) team for the service validation of applications like JioJoin, JioVideoCall, LiveTV.
• Carried out Beta testing and suggested various improvements for multiple applications before releasing it to consumer market. 
• Tested Self-care bots and suggested various product enhancements to improve the overall customer experience.
• Co-Led the “Close Looping Customer Issues” project for JioFiber to analyze customer issues, pain points, and business strategies to reduce overall customer complaints and to make the product more user-friendly.

Eduvance, Mumbai, India                                                                                                                                   

Industrial Python Intern | June 2018

• Completed an internship and a course on Industrial Python. Received Certificate of Excellence from Eduvance Team.
• Received A+ Grade IBM Certification for Technical Training.

University of Houston, Houston, TX | Expected May 2024

Master of Science in Cybersecurity

• GPA: 3.89/4.0
• Relevant Coursework – Principles of Cybersecurity, Network Security, Project Management Principles, Secure Enterprise Computing, Critical Thinking in Information Security, Cybersecurity Risk Management

Vidyalankar Institute of Technology, Mumbai, India | November 2020

Bachelor of Engineering in Computer Engineering 

• CGPI: 8.22/10.00
• Relevant Coursework – Adhoc Wireless Network, Human Machine Interaction, Distributed Computing, Database Management System, Computer Network, Advance Operating System, Artificial Intelligence & Soft Computing, Advance System Security & Digital Forensics, Cryptography & System Security

Shah and Anchor Kutchhi Polytechnic, Mumbai, India  | June 2017

Technical Diploma in Computer Technology

• Percentage: 82.71%