Shannon Carpenter

I am a PMP-certified Project Manager with over 15 years of progressive experience planning, executing, coordinating, and supporting multiple medium to high complexity technical projects, corporate construction projects, and events.

In my most recent position, I supported hundreds of internal-facing and external-facing applications across 4 divisions spanning 12 countries, aligning business goals with technology solutions to drive process improvements and enhance security standards and competitive advantage.

Jan 2005 - Oct 2021 Wolters Kluwer ELM Solutions Sr. technology project & program manager

Project & program Management Responsibilities (GBS IT PMO)

• Planned and executed technology projects according to strict deadlines and within budget, overseeing quality control throughout the lifecycle of each project
• Delegated project responsibilities, supervised and motivated team members, resolved conflicts, and managed stakeholder expectations
• Managed changes in scope, identified barriers, devised and executed contingency plans, conducted risk assessments, implemented mitigation strategies, identified and resolved issues
• Created project plans, including scope, risks, deliverables, schedule, and responsibilities
• Implemented project metrics to gauge performance and compliance with project standards
• Created project communication plans and drafted and delivered stakeholder communications, including proposals, reports, and presentations
• Created and managed project artifacts and file locations in SharePoint and Teams

previous Project management Responsibilities (ELM Solutions/Datacert)

• Assisted IT Director with project identification and management to ensure compliance with corporate strategy / business objectives, created project plans, and coordinated project activities
• Assisted with IT and Office Services metrics, reporting, presentations, capacity planning, and budget planning, participated in policy and process development and implementation
• Planned and managed annual business continuity and disaster recovery test activities, participated in event response and recovery activities, managed BCDR policy and documentation
• Assisted with planning and coordinated ISO and SOC audit activities, participated in risk, issue, and incident management activities
• Managed SharePoint site administration, created new sites, managed site templates, created documentation and provided training, managed corporate, IT and Office Services, BCDR, and audit SharePoint sites

CAREER PROGRESSION AT WOLTERS KLUWER (Datacert/ELM Solutions)

• Planned and managed all office services projects
• Created, implemented, and managed office policies
• Managed facilities, site security, equipment, purchasing, and budgets
• Identified opportunities for process improvements in support of key organizational directives
• Managed, trained, developed, and mentored Office Services staff
• Negotiated vendor agreements and contracts and managed corporate insurance policies
• Created job descriptions, screened resumes, conducted interviews, performed reference checks, researched competitive salaries, wrote offer/rejection letters, and managed employee records
• Administered performance management process and employee incentive program
• Conducted new hire orientation
• Handled terminations, explanation of severance agreements, and exit interviews

REPRESENTATIVE PROJECTS

Participated in over 350 projects as the Datacert Office Manager, ELM Solutions IT Project Manager, and GBS IT PMO Project/Program Manager

Directly planned and managed nearly 100 projects, including:

• CyberArk PAS & EPM implementations
• Network Access Control implementation
• 20+ application migrations
• Office 365 migration
• ISMS implementation/ISO certification
• Symantec Enterprise Vault implementation
• Avaya > Cisco phone system migration, Cisco > i3 call center migration, and 2 phone system upgrades
• 3 SharePoint migrations
• 5 corporate policy development/implementations
• Datacert/Corprasoft acquisition
• BCDR plan development and implementation
• 3 office build outs/employee relocations and 10 office expansions/reconfigurations

Coordinated and supported approximately 250 projects for ELM/Datacert, including:

• GDPR compliance
• ELM Data center consolidation
• Rackspace > SoftLayer migration
• Meltdown & Spectre mitigation
• Windows 10 and Office 2016 upgrades
• ServiceNow and BigFix implementations
• WK/Datacert corporate acquisition integration
• NetSuite implementation/system integration

Apr 2003 - Feb 2004 British Consulat-General UKTI Business Development Associate, Science & Technology Research Associate

• Provided administrative and research support to Vice Consuls of Trade and Science and Technology
• Recommended marketing strategies to British companies, universities, and government agencies using market research and statistical data
• Researched and drafted copy on the topics of nanotechnology, climate science, sustainable/renewable energy, stem cells, and others to be used by UK policy makers
• Planned and managed marketing events / conferences, including budget, speakers, and logistics
• Coordinated travel, schedules, meetings, and events for incoming and outgoing missions
• Attended networking events to promote science and technology and business services 

REPRESENTATIVE PROJECTS

• 50th anniversary of the discovery of the double-helix structure of DNA symposium: Assisted the Vice Consul of Science and Technology with planning and coordination of speakers, lecture/panel discussion topics and schedule, dinner, and reception
• Multiple events: Planned and managed several speaking events, mixers, dinners, and receptions, including event topics, schedules, venues, catering, staff, participant and speaker logistics, and event advertisement

Oct 2001 - Feb 2003

• Directed administrative and budgetary aspects of an NSF-funded center for the research of nano-scale materials in aqueous systems
• Created administrative infrastructure for a new nanotechnology center
• Directed the budgeting process and performed fund accounting for $4.5 million research program with over thirty funds
• Managed budget and cost accounting functions of the Shared Equipment Authority
• Supervised, developed, trained, and evaluated administrative staff
• Planned and managed meetings, events, projects, site visits, audits, and conferences

REPRESENTATIVE PROJECTS

• NanoDays conferences: Planned and managed all aspects of two annual multi-day conferences with approximately 20 speakers and hundreds of attendees to showcase the center’s research projects and build relationships in the scientific community, including coordination of conference topics and schedules, keynote speakers, student presentations, catering, venues, event advertisement, and evening social events 
• NSF site visits, audits, and annual reports: Developed project plans and coordinated the collection, documentation, and presentation of program, research project, statistical, and budgetary data from professors, students, and administrative personnel to the National Science Foundation to provide an overview of the center’s progress and ensure continued program funding

VOLUNTEER EXPERIENCE

2015 - 2018 American Foundation for Suicide Prevention (AFSP) Volunteer Fundraiser

• AFSP and NAMI fundraisers: Planned and managed four annual charity art shows benefiting AFSP and NAMI, including fundraising goals, budget, event staff, entertainment, schedules, artist recruitment, venue selection, advertising, sale pricing, food and art sales/auctions

University of Houston-Clear Lake

Bachelor of Business Administration, Marketing

Project Management Institute

Project Management Professional (PMP)