Redo Purnell

I am Upbeat and flexible customer specialist who is highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Go-getter that is driven and results-focused with expertise in multiple industries and roles. Motivated to maintain customer satisfaction and contribute to company success.

WORK EXPERIENCE
Central Portfolio Control, ​Minnetonka, MN 11/2019-4/13/2020 Student loans / Account Recovery Specialist
 Listen to understand, respond with empathy, treat customers with respect, respond professionally and efficiently in a fast-paced environment
 Make and take high volume of outbound calls and take high volume of inbound collection-related calls/emails regarding payments, account status, and payoff for student loans
 Utilize various negotiation techniques, programs, and strategies to negotiate, collect payments, and settlements on delinquent accounts
 Adhere to all local, state, and federal laws governing the debt collection industry
 Accurately input and record all collections activities into a database system
 Perform other duties and responsibilities as assigned
Xfinity, ​Saint Paul, MN Customer Service Representative
04/2019-11/2019
Work diligently in a competitive call center environment to retain revenue and build value
 Communicate and explain billing, account information, products and services to customers
 Manage and multitask between multiple screens, tools, and accounts to resolve customer concerns and questions
 Suggest and identify products and services that can be sold or upgraded to the customer accounts
 Interacts with customers in a professional and courteous manner with active listening, problem solving and empathy
Cintas, Minneapolis​, MN 10/2018-4/2019 Mat Roller
 Prepare and fold bundles of mats,

garments, and linen for 32 daily delivery carts
 Product folding manually by hand and through the industrial garment folding machine
 Daily standing, sitting, walking, stretching, bending twisting and lifting bundles up to 20 pounds each
 Inventory control, housekeeping and adherence to health and safety standards performed
Sears Holdings Headquarters, ​Hoffman Estates, IL 08/2016-10/2018 Shop Your Way Relay Runner / Delivery Specialist

 Using the Runner app, identifies orders and purchases items using company provided purchase cards
 Manages orders through the app so that all purchases are collected and delivered on time
 Consolidates orders for individual members from multiple stores into one Relay delivery
 Delivers orders where necessary or hands them off to a predefined delivery service
 Participates in weekly events and then fulfilling orders stemming from the events
 Monitors Runner app for orders and chat requests and respond within SLA timelines
 Interacts with members (customers) in a professional and courteous manner
 Continually evaluates and suggests process improvements
Performs other related duties as assigned
Uber / Uber Eats, ​Chicago, IL Transportation Specialist / Delivery Specialist
01/2015-08/2016
 Provide transportation for a diverse clientele to and from their destinations
 Pick up food orders from local restaurants and delivery to customers ensuring food arrives in a timely manner
 Provide a comfortable and friendly ride abiding to safety regulations and traffic laws
 Keep the car clean for daily service
●Interact with customers and provide exceptional customer service daily
Nestle USA​, Franklin Park, IL Palletizing/Sanitation
08/2012-07/2015
Picked up boxes of candy at floor level to palletize for the warehouse
 Moved product daily via manual pallet jacks/carts lifting 15-50 pounds
Shrink wrapping, loading, and unloading pallets on and off the delivery trucks
 Sweep and mop bathrooms, locker rooms, cafeteria, and hallways daily in the warehouse
 Clean and breakdown the assembly line parts for the next shift
 Sanitize and maintain work area before and after shifts
All Faith Pavilion​, Chicago, IL Security
Transported residents to and from their daily appointments
 Picked up and delivered residents’ food or grocery items when needed
 Conducted routine floor inspections to prevent disruptive behavior
 Assisted the nurses with resident medical treatments
 Documented resident’s behavior on daily reports
 Opened and locked down facility for visiting hours and recreation
Anderson Pest Solution​, Chicago, IL Technician
09/2011-05/2012
1/2008-06/2011
Performed monetary transactions and balanced ledger daily Stocked and unloaded merchandise for product aisles Assembled displays throughout the store
Performed daily inventory for incoming and outgoing products Sanitized and maintained work area
 Exterminate/ Inspect B2B and B2C accounts and eliminated all pest and rodent issues
 Entered and updated data information on hand-held computer
 Suggested sales for additional services and products
 Gained new accounts to offer Anderson service
Dominick’s​, Chicago, IL Cashier/Stocker
05/2006–05/2007
06/2004-03/2007
CITY Beverage Chicago, ​Chicago, IL Sales Representative
 Sales and customer representative for Anheuser Busch beverage products to bars, clubs, restaurants and stores
Suggested sales, intake orders, calculated margins and costs, synchronized orders
 Merchandised retail accounts with Anheuser Busch advertisement
 Rotated beverages, cleaned, faced, and filled up account stock with products
 Built / Set up displays, hung neon’s, signage, coupons, and various point of sales
 Performed promotional events promoting various Anheuser Busch beverage products
Armor Swift Eckrich, ​Junction City, KS Meat Processor
 Prepared merchandise for shipment and maintained log of outgoing shipment Loaded packages onto truck for delivery
 Collaborated with team members to ensure successful timely shipments
Arby’s Roast Beef​, Junction City, KS Team Leader
Prepared and packaged food for daily use Served customers in a timely and professional manner
 Conducted proper opening and closing procedures
Facilitated month-end inventory
Facilitated new hire training
Worked part time while going to high school
07/2001-05/2004
 

Junction High School