Raquel Rice

English as a Second Language instructor, trainer and energetic public speaker. Extremely reliable, trustworthy, cordial, witty and meticulous. I have worked and travel to places such as China, England and Spain. I have participated as a speaker in several workshops for ACPI TESOL conventions. Sharing my experiences with others has changed my life.

Spokane Valley, WA

Violence Prevention Program Manager Department of Commerce Spokane

Jan 2024 - today
Develops and maintains cooperative relationships with government, businesses, industry, community organizations, and/or government officials; Plans, develops, coordinates, and manages a specialized program or programs; Coordinates the state's role in community, trade, and economic development programs, e.g., develops, prepares, and monitors reports, proposals, grants, and program budgets; Assists with drafting legislation, preparing or providing testimony at hearings; Develop policy positions related to a specialized program, service, or technical area(s); Provides technical assistance to clients in a specialized service area; Develops, negotiates, and monitors technical aspects of complex contracts with local governments, community organizations, and public and private entities; Represents agency at professional, local, state, regional, or national meetings; Organizes or leads service delivery teams; Reviews internal/external requests for proposals, contracts, grants and loans consistent with departmental policies, procedures and programs and makes recommendations; Develops, coordinates and conducts workshops or seminars related to department programs; May exercise budgetary responsibility and/or responsibility for developing financial packages for a technical/specialized program(s); Supervises lower-level staff.

Communications Consultant Department of Revenue Spokane

June 2022- Jan 2024
Developing outreach campaigns.
Working with multilingual and multicultural customers. Social research, data collection and analysis. Writing content for the public or specific stakeholders. Public speaking or conducting workshops for large audience. Strategic planning.
Public relations or communications.
Translates brochures, correspondence, technical and legal documents, laws, regulations, policies and procedures, flyers, forms, letters, memoranda, and other publications. Reviews, edits and proofreads translated material to ensure accurate translations of text; ensures appropriateness for final typing, printing and/or publication. Reviews translations for accuracy and culturally appropriate language. Consults with subject matter experts to make certain that documents have not lost meaning in translation. Uses plain language principles in bilingual communications with stakeholders, informational materials, presentations, etc.

Bilingual Customer Service Specialist Department of Labor & Industries

Spokane, WA - March 2019 – June 2022

Serve as a technical expert handling complex, cross-agency customer problem. Identify and communicate effectively in English and Spanish with the use of de-escalation skills. Write and update forms and correspondence in Spanish following policies and procedures for several programs. Conduct work processes, use computer applications, understand databases while document management, and learning new procedures. Help others understand and interpret agency-related laws, policies and procedures.

Translate documents and procedures for Spanish speaking clients. Serve as an interpreter for other programs within LNI and translate documents as needed.

Customer Service Trainer Zaycon Fresh February 2017- August 2019 Maintained accurate and current customer account data with manual forms processing and digital information updates. Developed communications strategies to enhance customer retention in both English and Spanish. Developed policies and procedures for HR as well as the business operation’s team. Developed training strategies and material for bilingual staff.

Intake Social Worker Children's Administration

Spokane, WA - December 2017 - March 2017 Responsible for accessing, identifying and documenting abuse and neglect cases and finding the appropriate services to enhance child welfare. Translating documents to be used as part of the investigation process. Able to identify immediate threats made to a child and provide arrangements that comply with state and federal laws and agency procedures. Providing counseling and support services to children and parents. Refer children and families to other services if necessary.

English as a Second Language Instructor Lake Washington Institute of Technology

Shandong, China - January 2014 - November 2015 Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance. Assisted department head in establishing daily schedules, curriculum and ESL activities. Developed activities and integrated technology to diversify instruction. Coordinated communication between students and school administration to create a culturally sensitive learning environment.

English Language Instructor Seattle Goodwill Industries

Seattle, WA - October 2010 - December 2012 Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement. Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum. Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans. Provided technical support to training department and school, quickly fixing hardware and software issues affecting computers and language lab systems.

Bachelor of Arts

Universidad International De Las Americas | San Jose, Costa Rica

Teaching English as a Second Language (ESL)

Master of Science - Apr 2007

Universidad Latina De Costa Rica | San Jose Costa Rica