priscilla huerta

Recent graduate with a keen interest in pharmacy and healthcare, seeking an entry-level Pharmaceutical position to gain hands-on experience and deliver exceptional service to patients. Aiming to begin my career in the pharmacy industry with a passion for assisting patients and providing excellent service in a fast-paced environment. Focused on providing top-notch customer service, I am excited to utilize my strong communication skills and passion for healthcare to provide exceptional service and support to patients.

Retail Associate
Homegoods , San Antonio Tx
01/22-07/22

• Delivered high-quality customer service by assisting customers with product selection and inquiries.
• Processed transactions accurately and efficiently while maintaining a balanced cash register.
• Supported inventory management through regular stock checks and organization of merchandise displays.
• Trained new employees on customer service protocols and store policies
• Collaborated with team members to restock shelves, organize displays, and maintain a clean store environment.
• Addressed customer complaints professionally, resolving issues to enhance customer satisfaction.
• Educated customers on product features, warranties, and usage instructions to help them make informed choices.
• Stayed informed on product availability, new arrivals, and bestsellers to enhance customer interactions.
• Processed online order pick-ups, verified customer information, and ensured orders were ready and accurate.

Health Clinic Receptionist                                                                                                                                           WellMed , San Antonio Tx                                                                                                                                       10/22-04/23

• Greeted patients and assisted with check-in, ensuring accurate and complete information was recorded.
• Scheduled appointments, coordinated with medical staff, and managed patient flow in a busy clinic.
• Answered patient questions regarding insurance and billing, providing clear and accurate information.
• Processed co-payments and maintained confidentiality of patient information in compliance with HIPAA regulations.
• Greeted patients upon arrival, verified appointments, and provided clear instructions on clinic protocols.
• Assisted patients with filling out paperwork, ensuring all required fields were completed accurately.
• Scheduled patient appointments, follow-ups, and referrals, coordinating with doctors and clinic staff to ensure availability.

Hospitality Receptionist                                                                                                                                                         Hyatt Regency , San Antonio Tx                                                                                                                             06/23-12/23                                                                                                                                           

• Checked in guests, provided information about hotel amenities, and resolved guest complaints.
• Handled reservations, cancellations, and modifications in the hotel management system.
• Ensured a welcoming and clean reception area, offering assistance to guests with any special requests.
• Processed payments and handled cash, credit card transactions, and end-of-day reconciliations.
• Assisted guests with questions about local attractions, dining options, and transportation services.
• Assisted guests with booking rooms, cancellations, and modifications, using the property management system.
• Managed room assignments based on guest preferences, special requests, and room availability.
• Answered incoming calls, redirected inquiries to appropriate departments, and responded to email or online messages.
• Provided prompt follow-up on guest inquiries, ensuring timely and accurate communication.

Grocery Store Associate

HEB, San Antonio Tx 

02/24-09/24

• Welcomed customers, assisted with locating products, and provided friendly, efficient checkout service.
• Maintained product availability by restocking items and arranging displays in high-traffic areas.
• Handled customer concerns related to returns, exchanges, and store policies, fostering a positive store experience.
• Promoted in-store loyalty programs and sales to increase customer engagement and repeat visits.
• Guided customers to locate specific products, answered questions, and offered recommendations on items.
• Supported customers with bulk or heavy items, providing assistance to ensure a positive shopping experience.
• Regularly restocked shelves and arranged displays, focusing on popular products and ensuring adequate supply.

Completed a High School Diploma at Poteet High School in Poteet, Texas, in June 2023. Currently enhancing skills in healthcare and customer service through hands-on work and volunteer experiences. Bilingual in English and Spanish, with CPR and First Aid certifications