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Sioux Falls
Pierre Amos Amazan

Pierre Amos Amazan

IT Support Specialist

Technology / Internet

Sioux Falls, City of Sioux Falls, Minnehaha

Social


Services offered

IT Support, Tech Support, HelpDesk Support, Network Technician.

Approximate rate: USD$ 25 per hour

Experience

πŸ’Ό IT Manager – Restavek Freedom (2016–2023)

β€’ Led IT operations, ensuring secure and efficient systems, hardware, and software performance.
β€’ Oversaw backups, disaster recovery, and minimized downtime.
β€’ Supervised IT staff and aligned technology strategies with business goals.
β€’ Delivered system performance reports and maintained robust data security.


πŸ–₯️ Helpdesk Specialist – BPM (2017–2019)

β€’ Provided technical support via phone, email, and chat.
β€’ Diagnosed hardware/software issues and escalated complex cases.
β€’ Managed support tickets and system updates.
β€’ Configured setups for new employees and maintained IT documentation.


πŸ§‘β€πŸ’» IT Consultant – Self-Employed (2023–2025)

β€’ Installed and managed network systems for clients.
β€’ Delivered on-site and remote technical support.
β€’ Customized solutions for diverse business environments.


πŸ› οΈ Computer Technician – The Peak Systems & Dell (May 2025–Present)

β€’ Set up and maintained hardware, software, and network infrastructure.
β€’ Diagnosed and resolved technical issues for users.
β€’ Implemented security measures and trained users on new systems.
β€’ Performed system upgrades and repairs to optimize performance.

Education

πŸ“˜ Diplomas

β€’ Computer Networking – Alison, April 2021
β€’ Information Technology Management – Alison, May 2021


🧠 Specializations

β€’ Dell Technologies Technical Support Specialist – Dell, March 2025
β€’ Microsoft IT Support – Microsoft, October 2024
β€’ Healthcare IT Support – Johns Hopkins University, October 2022
β€’ Google IT Support Specialist – Google, August 2021


πŸ“œ Certifications (Cisco & Google)

β€’ Cisco Networking Academy:β€’ Introduction to Networks – June 2023
β€’ Switching, Routing & Wireless Essentials – June 2023
β€’ Enterprise Networking, Security & Automation – June 2023
β€’ Introduction to IoT – March 2021
β€’ Cybersecurity Essentials – June 2021
β€’ Linux Unhatched – September 2023

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