Phillip Gillenwater

Driven and successful remote business development, sales, and service agent who exceeds targeted marketing goals and customer service ratings. Proficient top performer in data collection calls and securing information on competitive assets. Vested in written and verbal English communication with a personable manner that quickly establishes rapport and builds relationships. Computer adept in multiscreen call navigation and typing 45 words per minute. Passionate and accomplished undergraduate tutor and minister who enjoys serving people. 

Business Management • Business Development • Cold Calling • CRM Software • LMS • Marketing/Sales • Data Entry • Time Management • Communication • Customer Service • Relationship Management • Team Leadership • Mentoring • Google Education Suite • Adult Education • Structured Learning • Case Management • Project Management • Recruiting • Quality Assurance • Analysis • Proofreading • Data Collection • Freelance Writing/Editing • Masonry Construction • Solar Energy • Logistics/Operations • Interstate Trucking • Cooking • Protestant Ministry 

Work Experience 

Remote B2B Sales Development Representative 

Easelly Graphic Design-Gig Harbor, WA 

April 2024 to April 2025 

• Skilled B2B sales development specialist and appointment setter of qualified prospects for occupational partnerships. 

• Strategized communication to a variety of audiences to quickly establish rapport. 

• Operated CRM databases, software operating systems, and web-based applications. 

• Composed sales development representative that exceeds targeted goals through cold call and email marketing. 

Remote B2C Inside Sales Representative 

Venture Solar-Brooklyn, NY

August 2023 to April 2024 

• Polished remote B2C inside sales representative and appointment setter in the residential solar energy and roof replacement industry. 

• Exceeded ambitious targeted sales goals and call metrics. 

• Tailored communication to an assortment of audiences to expeditiously build personable connections. 

• Modeled sales account consultant that satisfies customers’ needs/requests, responds to queries in a timely manner, and delivers a positive experience. 

Remote B2C Inside Sales Development Representative 

Resource Marketing Corporation-Ballston Lake, NY 

June 2020 to July 2023 

• Reimagined remote sales development specialist and appointment setter of qualified homeowners for residential solar energy presentations. 

• Amplified ambitious targeted goals and metrics. 

• Customized communication to a variety of audiences to quickly establish rapport. 

• Developed in CRM databases, Microsoft 365, Google Suite/Education, LMS, software, and web-based applications. 

• Integrated account manager that satisfies customer demands and delivers a consultative sales experience. 

Remote B2B Sales Development Manager & Dispatcher 

E&N Trucking-Kincaid, WV 

October 2016 to June 2020 

• Coordinated B2B interstate trucking relationships through online and phone networking and the leveraging of technology. 

• Controlled automobile shipping profit margins through dispatch, telephone negotiations, customer support, and vendor relations. 

• Managed office tasks and reduced administration costs through dispatch, price negotiation, debt collection, & team guidance. 

• Interviewed, hired, onboarded, and trained truck drivers and dispatchers. 

Business Owner/Manager 

Gillenwater Masonry-Sylvester, WV 

January 1996 to September 2016 

• Directed six employees. Calculated & ordered material. 

• Compiled masonry bond & layout. Utilized tools in masonry, carpentry, plumbing, & electrical, including saw cuts & heavy lifting. 

• Interviewed, hired, onboarded, and trained masons and mason tenders. 

• Generated new business & shaped scheduling of profitable residential/industrial construction contracts. 

Cook (Part-time) 

McDonald's-Huntington, WV 

January 2015 to April 2015 

• Prepared and cooked a variety of dishes, including appetizers, entrees, and desserts. 

• Followed recipes and portion control guidelines to ensure consistent quality and presentation of food.

• Maintained a clean and organized work area, adhering to food safety standards at all times. 

• Managed inventory levels by monitoring stock levels and placing orders for ingredients as needed. 

Donor Relations Specialist (Part-Time) 

Civic Development Group-Charleston, WV

October 2007 to December 2010 

• Solicited residents and businesses on fundraising campaigns for the Washington State Fraternal Order of Police as a top performing benefactor relations specialist. 

• Controlled & exceeded phone donation objectives and donor up-grade contribution goals.

• Transcended donation-to-collection sales ratio targets and appropriated FCC guidelines. 

Customer Service Representative (Part-time) 

Telespectrum-Charleston, WV 

August 2004 to September 2007 

• Assisted in-bound Southwestern Bell Communications customer service calls with multi-screen computer navigation. 

• Surpassed product up-grade customer service sales goals. 

• Streamlined full-cycle air, rail, auto, parking, and hotel reservations including invoicing and accounts payable followup. 

• Engaged union members and outperformed sales goals on new credit card campaigns. 

Route Business Development Representative 

McCoy Freightliner-Kenova, WV 

November 1989 to December 1995 

• Identified and serviced fleet transportation accounts in heavy parts and industrial service. 

• Empowered route sales goals and proposed profit margins while establishing new business. 

• Marketed existing industrial fleet accounts and established new sales and service contracts. 

WV Licensed Life and Health Insurance Agent 

Bankers Life & Casualty-Charleston, WV 

April 1987 to December 1989 

• Envisioned strategic plans to increase market penetration and client acquisition. 

• Conducted in-person consultations to advise clients on insurance coverage options.

• Participated in cross-functional teams to develop customer-centric insurance solutions. 

Education 

Doctor of Ministry 

Kairos University - Sioux Falls, SD 

Current: Graduate June 2027

Master of Professional Study in Instructional Design 

Fort Hays State University - Hays, KS 

May 2023 

Master of Science in Instructional Technology 

Fort Hays State University - Hays, KS 

December 2021 

Bachelor’s in Interdisciplinary Arts 

Marshall University - Huntington, WV 

December 2019 

Associate's in Medical Coding 

Ameritas College - Huntington, WV 

September 2017

Skills 

• Construction sales (10+ years) 

• Medical terminology (2 years) 

• Keyword research (8 years) 

• Project management (10+ years) 

• Fundraising (3 years) 

• Search engines (10+ years) 

• School experience (2 years) 

• Customer support (10+ years) 

• B2B marketing (10+ years) 

• Structured Learning (2 years) 

• Customer service (3 years) 

• Sales support (10+ years) 

• Microsoft Outlook (4 years) 

• Continuous improvement (10+ years) 

• Guest services (1 year) 

• Telemarketing (10+ years) 

• Microsoft Excel (4 years) 

• Relationship management (10+ years) 

• Mentoring (10+ years) 

• Order fulfillment (10+ years) 

• Operating systems (10+ years) 

• Outside sales (10+ years) 

• Interviewing (10+ years) 

• Masonry Construction Layout & Design (10+ years) 

• Logistics sales (4 years) 

• PCI (7 years) 

• Territory management (10+ years) 

• Pricing (10+ years) 

• Warm calling (10+ years) 

• Sales strategy (10+ years) 

• Project coordination (10+ years) 

• Strategic planning (10+ years) 

• Computer literacy (10+ years) 

• LMS (8 years) 

• Grant writing (2 years) 

• Call Center (10+ years) 

• Marketing (10+ years) 

• Sales (10+ years)

• Recruiting (10+ years) 

• Adobe Creative Suite (2 years) 

• Upselling (10+ years) 

• Managing Customer Accounts (10+ years) 

• Cash handling (10+ years) 

• Adult education (8 years) 

• Writing skills (10+ years) 

• Windows (10+ years) 

• Carrier sales (4 years) 

• Public relations (10+ years) 

• Product demos (10+ years) 

• Lesson Planning (2 years) 

• Accounts receivable (4 years) 

• Appointment scheduling (10+ years) 

• Data collection (10+ years) 

• Public speaking (2 years) 

• Blackboard (1 year) 

• Tutoring (2 years) 

• CRM software (10+ years) 

• Proofreading (10+ years) 

• Document management (10+ years) 

• Customer relationship management (10+ years) 

• Salesforce (3 years) 

• User Interface (UI) (10+ years) 

• B2B marketing (10+ years) 

• Proposal writing (2 years) 

• Conflict management (10+ years) 

• Business Development (10+ years) 

• Human capital management (10+ years) 

• Case management (10+ years) 

• Office management (4 years) 

• Learning Technology (8 years) 

• Workday (2 years) 

• Cold Calling (10+ years) 

• E-commerce (10+ years) 

• Fleet management (4 years) 

• Mobile devices (10+ years) 

• Clerical experience (10+ years) 

• Construction law (10+ years)

• HubSpot (1 year) 

• Direct Sales (10+ years) 

• Consultative Sales (10+ years) 

• Outbound Sales (10+ years) 

• Telesales & Marketing (10+ years) 

• CRM software (5 years) 

• Residential construction (10+ years) 

• Research (10+ years) 

• Computer networking (10+ years) 

• Construction estimating (10+ years) 

• Microsoft Teams (4 years) 

• Negotiation (10+ years) 

• Inside sales (4 years) 

• Customer retention (10+ years) 

• Heavy lifting (10+ years) 

• Microsoft Office (4 years) 

• Instructional design (2 years) 

• Customer Relationship Management (10+ years) 

• Self-Assessed Learning (2 years) 

• Written communication (10+ years) 

• Solar energy (4 years) 

• Product management (10+ years) 

• Supervising experience (10+ years) 

• Contracts (10+ years) 

• Freight (4 years) 

• Transportation Logistics Management (4 years) 

• Training & development (10+ years) 

• Google Docs (10+ years) 

• Slack (3 years) 

• Presentation Skills (10+ years) 

• Market research (10+ years) 

• Communication skills (10+ years) 

• Experience working with students (2 years) 

• Sales administration (10+ years) 

• Design thinking (4 years) 

• Leadership (10+ years) 

• Business management (10+ years) 

• Transportation management (4 years) 

• Microsoft Word (10+ years)

• Transportation sales (4 years) 

• Analysis skills (10+ years) 

• Remote Worker (9 years) 

• B2C (10+ years) 

• Team development (10+ years) 

• B2B sales (10+ years) 

• Construction management (10+ years) 

• Database management (10+ years) 

• Carpentry (3 years) 

• Google Sheets (10+ years) 

• Sales Management (10+ years) 

• Calendar management (10+ years) 

• Business administration (10+ years) 

• Microsoft Powerpoint (10+ years) 

• Presentation skills (10+ years) 

• Zoom (4 years) 

• Curriculum development (2 years) 

• Human resources (10+ years) 

• Time management (10+ years) 

• Cooking (1 year) 

• Google Suite (10+ years) 

Awards 

Dean's List 

Ameritas College: 2015-2017 - 4.0 GPA 

Dean's List 

Marshall University: 2017-2019 - 3.9 GPA 

Dean's List 

Fort Hays State University: 2019-2023 - 4.0 GPA 

Certifications and Licenses 

WV Underground Coal Miner 06 Blackhat (#3-13483) 

December 2001 to Present

Licensure by WV Mine Safety & Health Administration 

Food Handler Certification 

March 2025 to March 2028 

Licensure by Cabell-Huntington, WV Health Department 

Google Teaching Certification - Level 1 

December 2020 to December 2023 

Licensure by Google for Education 

CITI Research Certification 

March 2020 to March 2023 

Licensure by the Collaborative Institutional Training Initiative, Fort Hays State University 

WV Masonry Contractor (License # WV025381) 

February 1996 to December 2016 

Licensure by WV Contractor Licensing 

Groups 

Honor Society 

2015 to 2017 

Ameritas College - Huntington, WV 

Additional Information 

VOLUNTEER EMPLOYMENT HISTORY 

Spirit of the Lord United Holy Church 

May 2015 to February 2025 

Musician & Groundskeeper, Huntington, West Virginia 

• Appropriated live musical compositions for band members & special singers.

• Coordinated musical compositions, per clergical & congregational requests. 

• Contributed to groundskeeping & general building maintenance.

Ameritas College 

January 2016 to September 2017 

Personal Tutor, Huntington, West Virginia 

• Established student connectedness with engaging learning content that meets educational standards. 

• Designed, & implemented undergraduate lesson plans & mapped learning on a structured timetable. 

• Incorporated culturally responsive digital curricula through online engagement with self assessments. 

Hopkins Fork Community Church 

April 2004 to January 2008

Musician & Masonry Construction Worker, Seth, West Virginia 

• Appropriated live musical compositions for band members & special singers. 

• Coordinated musical compositions, per clergical & congregational requests. 

• Contributed to the brick-veneer & general construction of a new church building. 

Keith Full Gospel Church 

July 1986 to August 1995 

Musician & Construction-Worker, Keith, West Virginia 

• Appropriated live musical compositions for band members & special singers. 

• Coordinated musical compositions, per clergical & congregational requests. 

• Contributed to the general construction of a new church building & renovation of an existing structure changed to a fellowship hall.

Doctor of Ministry 

Kairos University - Sioux Falls, SD 

Current: Graduate June 2027

Master of Professional Study in Instructional Design 

Fort Hays State University - Hays, KS 

May 2023 

Master of Science in Instructional Technology 

Fort Hays State University - Hays, KS 

December 2021 

Bachelor’s in Interdisciplinary Arts 

Marshall University - Huntington, WV 

December 2019 

Associate's in Medical Coding 

Ameritas College - Huntington, WV 

September 2017