Coco Daniels

My name is Coco Daniels. I am a graduate of Oklahoma Christian University, where I studied bible and ministry as well as some education courses. Since that time, I have gained experience in social work, management, technology, and pastoral duties.

Social Services Worker 3 West Virginia Department of Health and Human Resources Aug 2022 – present Managed a caseload of children in out-of-home care and assisted with the children's needs Worked with parents and family members to assist with changing behaviors that led to out-of-home care Performed on-going individual and group counseling with a caseload assignment Reviewed and developed service plans for youth and participated weekly in treatment plans process Prepared progress reports and conducts multidisciplinary team meetings Conducted and prepared schedules for in-house life skills training Created, prepared, and presented official documents to the court relating to each case Attended continued training to increase knowledge of social work procedures and methods of care using the Learning Management System (LMS) Child Welfare Specialist Oklahoma Department of Human Services Jul 2015 – Jul 2022 | Stillwater, OK Managed a caseload of children in out-of-home care and assisted with the childrenʼs needs Worked with parents and family members to assist with changing behaviors that led to out-of-home care Guided cases through the adoption process and ensured all required legal paperwork was completed Created, prepared, and presented official documents to the court relating to each case Attended continued training to increase knowledge of child welfare procedure and methods of care using the Learning Management System (LMS) Mentored a group of specialists on new and difficult case work Design Lead Lasso Games Jan 2015 – Nov 2019 | Remote Designed and built game world environments and puzzles Communicated and coordinated dialogue with game development team via Slack Managed code repository with git Coordinated Agile techniques and kept dev team in sync during sprints Patient Scheduling Ocean Dental Aug 2011 – Jul 2015 | Stillwater, OK Patient Scheduling Supervisor 2013 - 2015 Supervised a crew of anywhere between 10 and 40 representatives and up to 4 team leads Managed payroll and time clock accuracy for each representative and team lead Created spreadsheets to track representative workload data in Excel and Tableau Worked with the IT department to diagnose and solve technical problems Team Leader 2012 - 2013 Led a crew of anywhere between 4 and 10 representatives Assisted supervisor with data tracking Motivated crew to achieve current workload in a timely manner Provided overflow call handling when needed Patient Scheduling Representative 2011 - 2012 Answered phone calls for appointment scheduling and information collection Provided excellent customer service to callers Filled out paperwork for patients with private insurances Reviewed Medicaid eligibility websites for offices in seven different states

Bachelor's Degree Oklahoma Christian University 2011 | Edmond, OK Studied Bible and Ministry, 3.39 GPA High School Quinton High School 2007 | Quinton, OK Valedictorian, 4.22 GPA