Peter Skrzypczak

Aspiring cybersecurity professional seeking entry level security role

Help Desk Analyst, Lehigh Valley Health Network Feb 2021 - Present
❖ Assisted staff and patients with regaining access to user accounts
❖ Analyzed and resolved problems with EPIC medical records system
❖ Root cause analysis of user account lockouts using LogRhythm SIEM
❖ Diagnosed basic network problems
❖ Isolated potential malware and followed all security protocols
❖ Complied with HIPAA patient privacy legislation
❖ Reported potential phishing attacks to appropriate security teams
❖ Educated patients and staff on how to use technology products

Student Computer Technician, Kutztown University Jan 2017 – Jun 2019
❖ Disassembled computers and printers for diagnosis and repair
❖ Detected and removed malware on Windows systems
❖ Imaged computers with Windows 10 using SmartDeploy
❖ Updated all computers with latest software and firmware
❖ Root cause analysis of rudimentary network issues

Photo Lab Technician, Wal-Mart Supercenter Mar 2015 – Jul 2017
❖ Troubleshooted equipment and kept photo lab operational
❖ Aided customers with orders from Android and iOS devices
❖ Diffused situations involving upset customers in cordial manner

❖ B.S. Psychology: Kutztown University 2011 – 2012