pavneet singh

SKILLS

OTT & streaming platform QE leadership (Web, Mobile, Roku, Comcast) | A/B testing

Agile program delivery | Cross-functional team leadership | Scaled global teams

CI/CD pipeline implementation | Automation strategy | API & UI testing

Cloud migration expertise (AWS & GCP) | Stakeholder Management

Customer-centric release planning & delivery | Feedback integration

Led and scaled a 140+ member geo-distributed QE organization, boosting test coverage and delivery efficiency across Web, Roku, Comcast, Billing, and Smart TV platforms for Paramount+ releases. Improved time to market by 50% through automation, A/B testing, wire mocks, and customer workflow simulations, while significantly reducing bug counts and regression overhead. Established a Testing Center of Excellence, implemented advanced tools, built Test CoE, and fostered a high-performing, collaborative and cross functional learning culture through mentorship and cross-functional collaboration.

Directed Target’s digital quality and release transformation by scaling a 150+ member team, implementing CI/CD, and boosting release frequency 3x while supporting 1,800+ retail locations nationwide. Spearheaded key initiatives including the migration from PHP to microservices, AWS to GCP cloud transition, order online & curb side pickup, and fraud mitigation strategies—resulting in a 40% fraud reduction and $1.5M in annual savings. Enabled end-to-end test automation across mobile and connected devices, while driving cross-functional alignment and executive decision-making for high-impact digital programs

EXPERIENCE

Seasoned leader with 20+ years of experience in Quality & Program leadership with expertise in software quality & delivery, business transformation, cloud migrations and App modernization, fraud

prevention, customer success, go-to-market launches and expansion in agile environments.

DETAILS

Paramount – Head of QE- Web & OTT Streaming May 2021-Present

Paramount streaming platform with testing & delivery for Web Monetization, Content, Carousels,

Mobile, Roku, Comcast, STV, OTT devices and 3rd party integrations.

Target – Director- Release & Quality Engineering June 2014- April 2021

Target’s point of sale & activation software for the wireless industry specializes in cloud-based Omni

channel solutions for mobile wireless retailers, manufacturers and network operators.

Upwork (formerly Elance) – Sr. Manager Quality & Customer Success Dec 2010 – May 2014

Upwork, an online platform for virtual employment, offering instant access to qualified professionals working online & providing the tools to hire, view work progress and pay for results.

Led QA transformation by tripling automation coverage with Selenium and JMeter, reducing test execution time by 75%, and accelerating delivery cycles aligned with the product roadmap. Scaled the team to 40 engineers, introduced robust release and escalation mechanisms, and launched initiatives that drove a 100% increase in renewals and 400% growth in new account additions. Leveraged customer feedback, analytics, and market insights to optimize features and processes, supporting B2B/B2C growth and paving the way for a successful IPO.

CT Corporation, A Wolters Kluwer Business - Project Manager Sept 2007 – Dec 2010 The web-based Case Vault provided a uniform platform for collaboration among litigation groups with tools such as indexer, search, data loader to manage the case data and legal documentation effectively.

Successfully led end-to-end enterprise project deliveries with a startup mindset, managing complex, cross-functional projects under tight timelines. Drove strategic initiatives that generated revenue, transitioned customers to SaaS, and improved KPI tracking and reporting. Collaborated across business, IT, and support teams to optimize execution, ensure budget adherence, and embed agile best practices for scalable, high-quality outcomes.

Led end-to-end project delivery and cross-functional collaboration across Development, QA, PMO and Business Services, streamlining releases and achieving over 90% SLA attach rates through process optimization and agile execution. Coached teams in Agile methodologies, facilitated iterative deliveries. Led diverse projects & scrum teams, performed risk analyses, & drove alignment on high-impact requirements to ensure timely, scalable deployments.

Developed subject matter expertise in supply chain modules by collaborating with stakeholders and creating detailed business process journeys for warehousing, transportation, POS, and inventory management. Acted as the voice of the customer by gathering requirements, conducting interviews, and performing data-driven analysis to inform testing strategies and ensure high-quality deliverables. Deciphered comprehensive USE cases, resolved project-level issues, led UATs and supported global engineering teams.

AIG Sun America – Project Lead June 2005 – Aug 2007

The internal Navi-Sys system and web portal at AIG offers complete control and flexibility to issue new

policies, balance portfolios, and retrieve and manage customer accounts.

EDUCATION

Certified Scrum Master- Scrum Alliance, CA

MBA (IT & Supply Chain Management) – Missouri State University

BSc (Mathematics) – Delhi University