Patrick Ilunga

Normal, Township of Normal, McLean

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engineering Freelancer

About me:

Throughout my 8+ years career in Information & Technologies, I have demonstrated proficiency in all core office administration, communication and technical functions, including technical support, internal/external communications and task prioritization. In short, I can manage the office without supervision, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters.

Specialties: - IT network 
- GPRS/3G Core network (Ericcson SGSN R8, GGSN R5),
- System administration (Windows, Lunix,)

- Virtualization (vmware)
- Monitoring system (Solarwinds, Nagios, MRTG)

Education:

Bachelor of Computer Science in DR CONGO

Certified CCNA/Network Engineer

Experience:

WORK EXPERIENCE

Barrister AMAZON, Morton Groove(IL)                                                                             8 June 2021-July 2021

Contractor

  • This position required that I responded to complete deployment of New AMAZON warehouse in Chicago
  • Connecting IOT detector  and test with Amazon DevOps Team
  • Work internally with project team complete installation new warehouse
  • Install new IP Camera for monitoring team.
  • Ensured Respect process AMAZON from each level.

 

WORK EXPERIENCE

TIGO Telecom (TechM), Kinshasa, DRC                                                             June 2012-October 2016

Tier 1&2 APPLICATION

  • This position required that I responded to first level of incident and resolve issues in respect time of SLA.
  • Established and developed procedures for proper utilization of ITIL
  • Developed strategies and direction for backup.
  • Implemented and maintained internal monitoring strategies.
  • Ensured maximum system uptime by performing routine/preventive maintenance tasks.
  • Developed and implemented change management strategies on remedy.
  • Ensured system and applications are compliant of ITIL process.
  • Daily check of Server Windows/Linux and Monitor performance.
  • Daily check performance of Database.
  • Participated in weekly meeting with Seniors IT department for business continuity management.
  • Documented and performed all changes to fulfill network change.

 

 

Orange Telecom, Kinshasa, DRC                                                          November 2016 – January 2021

Tier 1&2 Support Contact Center

  • This position required to analyzing incident, applying change, and providing information and solutions for the root cause analysis.
  • Defined process monitoring and Alarm resources to avoid any incident.
  • Worked closely with Tier 3 remote vendor to maintain standards and improve integration.
  • Worked independently with minimal guidance on day-to-day tasks.
  • Worked closely with the IT team to implement and support new technologies.
  • Provided high quality Tier 1&2 support service focusing on Microsoft and Linux network services.
  • Managed test beds and deployments from start to finish including Patch varieties OS installation, firmware upgrades.
  • Resolved Applications startup problems, Path problems, Name conflicts.
  • Checked error logs and analyzed those codes.
  • Working on Nagios software solutions for monitoring and alert incident
  • Daily working on ESXI 6.5 software solution of Virtualization
  • Daily working on router and switch support our voice system.
  • Implement access point for Wifi access on our branch Network
  • Monitor performance of all node with solar wind software monitoring solution 
  • Working on switch catalyst Series 3700 and Cisco ISR Router Series 2800 and 2900
  • Working on DELL server Poweredge and HP Server Proliant and 3Par
  • Monitoring and Support Genesys tools as(Gax,UCS,GIR)
  • Implement work flow for new service for custom care
  • Test and Implement Disaster recovery for testing availability

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