Patrick Ilunga

Throughout my 8+ years career in Information & Technologies, I have demonstrated proficiency in all core office administration, communication and technical functions, including technical support, internal/external communications and task prioritization. In short, I can manage the office without supervision, juggle multiple tasks effectively, and maintain confidentiality with highly sensitive materials and matters.

Specialties: - IT network 
- GPRS/3G Core network (Ericcson SGSN R8, GGSN R5),
- System administration (Windows, Lunix,)

- Virtualization (vmware)
- Monitoring system (Solarwinds, Nagios, MRTG)

WORK EXPERIENCE

Barrister AMAZON, Morton Groove(IL)                                                                             8 June 2021-July 2021

Contractor

• This position required that I responded to complete deployment of New AMAZON warehouse in Chicago
• Connecting IOT detector  and test with Amazon DevOps Team
• Work internally with project team complete installation new warehouse
• Install new IP Camera for monitoring team.
• Ensured Respect process AMAZON from each level.

WORK EXPERIENCE

TIGO Telecom (TechM), Kinshasa, DRC                                                             June 2012-October 2016

Tier 1&2 APPLICATION

• This position required that I responded to first level of incident and resolve issues in respect time of SLA.
• Established and developed procedures for proper utilization of ITIL
• Developed strategies and direction for backup.
• Implemented and maintained internal monitoring strategies.
• Ensured maximum system uptime by performing routine/preventive maintenance tasks.
• Developed and implemented change management strategies on remedy.
• Ensured system and applications are compliant of ITIL process.
• Daily check of Server Windows/Linux and Monitor performance.
• Daily check performance of Database.
• Participated in weekly meeting with Seniors IT department for business continuity management.
• Documented and performed all changes to fulfill network change.

Orange Telecom, Kinshasa, DRC                                                          November 2016 – January 2021

Tier 1&2 Support Contact Center

• This position required to analyzing incident, applying change, and providing information and solutions for the root cause analysis.
• Defined process monitoring and Alarm resources to avoid any incident.
• Worked closely with Tier 3 remote vendor to maintain standards and improve integration.
• Worked independently with minimal guidance on day-to-day tasks.
• Worked closely with the IT team to implement and support new technologies.
• Provided high quality Tier 1&2 support service focusing on Microsoft and Linux network services.
• Managed test beds and deployments from start to finish including Patch varieties OS installation, firmware upgrades.
• Resolved Applications startup problems, Path problems, Name conflicts.
• Checked error logs and analyzed those codes.
• Working on Nagios software solutions for monitoring and alert incident
• Daily working on ESXI 6.5 software solution of Virtualization
• Daily working on router and switch support our voice system.
• Implement access point for Wifi access on our branch Network
• Monitor performance of all node with solar wind software monitoring solution 
• Working on switch catalyst Series 3700 and Cisco ISR Router Series 2800 and 2900
• Working on DELL server Poweredge and HP Server Proliant and 3Par
• Monitoring and Support Genesys tools as(Gax,UCS,GIR)
• Implement work flow for new service for custom care
• Test and Implement Disaster recovery for testing availability

Bachelor of Computer Science in DR CONGO

Certified CCNA/Network Engineer