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Patrick Causey

Patrick Causey

Desktop Support Technician III

Technology / Internet

Atmore, Escambia

Social

About Patrick Causey:

IT Technician.  My primary purpose is to resolve the user communities technical issues in a timely manner, turning their frown up side down.  My specialty is dealing with the irate and very upset personalities, which they  become my very best friends afterwards. 

Experience

Experience involved in desktop computers, laptops, break/fix, over 50 + migrations in my years of experiences and network troubleshooting, configuration, and connectivity issues also.  I have team Lead experience in Windows deployments/migrations.  I have heavy emphasis on VIP’s, Managers, and the upset personalities with technical issues first.   I’m also proficient in refurbishing laptops, desktops and various computer components. Monitor and maintain Active Directories, GPO Folders, OU’s access and password reset for the user community. Lead Tech in installing configuring and testing applications, pre-Windows 7 rollout to Windows 10. I’m well experienced in troubleshooting applications on Windows 1 through 10 and MAC (Apple Computers).  Through troubleshooting, diagnosing, installing, upgrading, configuring, and repairing computer systems and network system components, cisco routers, switches and hubs. Windows 1 through Windows 10 operating systems, with high concentration on managers, supervisors technical issues as a priority. 

Education

ITT Technical Institute - Philadelphia, PA

Associates, Area of Study: Information Technology – Computer Network Systems, 07/2014

 

The PJA School - Upper Darby, PA

Associates, Area of Study: Paralegal concepts and procedures, extensive Microsoft Office training and legal required software, 05/2004

 

Thompson Institute - Philadelphia, PA

Associates, Area of Study:  Executive Data Management, Computer Operations, 05/1984

 

National Comprehensive Center for Fathers - Philadelphia, PA

Certification, 05/2012

 

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