onyebuchi michael ugwu

’m an adaptable IT Support and Cybersecurity professional who thrives on solving problems, supporting users, and securing systems.

With experience in technical support, endpoint security, and compliance automation, I bring a mix of hands-on skills and analytical thinking that adds real value from day one.

I’ve worked on hardware rollouts, Chromebook IAM setup for school districts, and pilot IT infrastructure projects — always ensuring uptime, accuracy, and documentation.

Currently completing the TripleTen Software Engineering Program while pursuing CompTIA Security+ and IBM Cybersecurity Analyst certifications to deepen my GRC and SOC readiness.

💡 Key Strengths:
• IT Help Desk & Customer Service Excellence
• Troubleshooting Hardware/Software Issues
• Ticketing Systems (Jira, Zendesk, ServiceNow)
• Network & Endpoint Security
• Governance, Risk & Compliance (NIST, ISO 27001)

Based in Newport Beach, CA — open to onsite, hybrid, or remote roles.

I bring reliability, empathy, and precision to every task — keeping users happy and systems secure

I have hands-on experience across IT support, network setup, and cybersecurity compliance. My background includes working on corporate hardware rollouts, upgrading thin clients for banking systems, and managing large-scale Chromebook IAM setups (over 1,000 devices) for school districts.

I’ve supported end users through troubleshooting, ticketing systems, and endpoint security, ensuring uptime and reliability while documenting every step with precision.

Beyond help desk operations, I’m also building compliance automation tools like AuditSelfie and RemediCAP, designed to make audits faster, smarter, and stress-free for small businesses.

I’m known for my calm problem-solving approach, ability to bridge technical and non-technical teams, and commitment to continuous learning.

Currently enrolled in the TripleTen Software Engineering Program, focusing on full-stack development (React, Node.js, Supabase, Vercel) and cybersecurity awareness integration.

Earning CompTIA Security+ and IBM Cybersecurity Analyst certifications to strengthen my GRC and risk management expertise.

Additional background in IT systems support, governance frameworks (NIST, ISO 27001, SOC 2), and compliance-driven development for secure software environments.