Olabusayo Soetan

As a business analyst as I work closely with stakeholders to identify goals, develop best practices for data collections and analyze current process to determines what can be improved to achieve their desired outcome. I have deep knowledge in requirement gathering, catalog item & form review.

• Competency with ITSM, ITIL & Agile
• ITSM competency in service catalog, requirement fulfillment, user stories, self-service portal, incident management, change management, problem management on ServiceNow platform.
• Competency in preforming gathering and the documentation of requirements and acceptance criteria. 
• Competency in preforming QA testing: impersonating PO, service Owners and End Users to perform User Acceptance Testing (UAT) during the during the software development life cycle. 
• Competency working in an agile-scrum environment where documentation, attention to detail and team collaboration is required. Significant project management experience and high attention to detail
• Competency working experience in GAP analysis and understanding of the AS-IS and TO-BE business processes.
• Knowledge of CMBD

Buffalo State University – B.A Communications Studies

Buffalo State University – M.A Education 

New York University – M.S Educational Leadership/Policy