
Ola Dipo
Upper Management / Consulting
Services offered
I am a 4X Salesforce Certified Solutions Consultant/Administrator with over eight years of experience in implementing and customizing Salesforce CRM solutions for businesses of all sizes. My expertise lies in project management, requirement gathering, and solution design with successful Salesforce deployments. I have been involved in many projects that mostly implement salesforce sales and service cloud for clients, resulting in an increase in customer engagement by 35% and a significant improvement in sales productivity by 20%.
I am certified in multiple salesforce clouds: service, sales and the mandatory salesforce admin. I am also a certified scrum master. I hold a Master's degree in Information Technology (MIT), a bachelor's degree in Mathematics and a Certificate in Network and Systems Administrator.
Outside of my professional life, I enjoy a variety of hobbies and activities that help me relax and recharge. One of my favourite pastimes is hiking, which allows me to connect with nature and get some exercise at the same time.
I also enjoy playing board games and video games with friends or my kids in my downtime, which is a fun way to socialize and unwind. My hobbies allow me to pursue my passions and interests outside of work, and they bring balance to my life. I help businesses across different industries achieve their desired outcomes through successful Salesforce implementations.
I look forward to the opportunity to contribute my skills and expertise to your team as a Salesforce Solution Consultant, and I am confident that my knowledge and experience will enable me to make a significant impact on your business.
Experience
- Managed projects from start to finish, including project planning, monitoring progress, and ensuring project delivery on time and within budget.
- Designed an ATM process for a FinTech company using salesforce flow, cutting down traditional banking paperwork by 75%.
- Introduced Custom Objects, Complex Models, Formulas, Workflow Rules, Process Builder and Validations to create and segment email campaign management systems for Leads and Existing Customer based, increasing revenue by 20%.
- Developed customized Salesforce reports, dashboards, and user visibility for clients resulting in a 35% increase in data accessibility and productivity.
- Launched Salesforce Sales and Service Cloud training program for users. This resulted in a 25% increase in user proficiency and productivity, reducing system errors by 15% and improving customer satisfaction by 10%.
- Skilled in dealing with functionalities related to Sales Cloud & Service Cloud, Marketing Cloud, and Community Cloud.
- Administered MuleSoft's integration platform to streamline data integration and enhance business processes for my company clients, reducing manual effort by an average of 50%.
Education
Master Of Information Technology
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