Nune Petrosyan

I have excellent written and verbal communication skills, exceptional phone etiquette, computer skills, a fast learner, and very motivated. 

Work Experience

Call Center Agent, Enrollment Parexel Clinical Trials. Glendale, CA November, 2021-present 

• Answering phones and recruiting volunteers for the first phase of medical trials..

 • Performing outbound calls to recruit new volunteers for studies. 

• Confirmation calls, Craigslist Ad postings. 

• Extensive knowledge in medical terminology and trial procedures. 

• Going through extensive medical questionnaire to recruit the right subjects for the appropriate trials.

 Provider Service Representative Health Data Vision/Reveleer. Glendale, CA February, 2020 to April, 2020

 • Performed an average of eighty outbound calls to medical provider offices/facilities on behalf of health plans to retrieve medical record charts for patients as documentation for the HEDIS audit. 

• Achieved above-average customer service quality rating on a consistent basis. 

• Reviewed incoming medical documentation from providers and facilities in order to ensure accuracy and authenticity.

 • Researched facilities and documented all call in database on a regular basis.

 Referral Specialist I & Referral Specialist II AIM Specialty Health/Anthem. Glendale, CA July, 2017 to June, 2019.

 • Performed an average of sixty to seventy incoming calls a day in order to complete prior authorizations for medical provider offices and facilities. 

• Completed prior authorization requests for various medical procedures and products including radiology, musculoskeletal procedures, interventional pain management, spine surgery, joint surgery, rehabilitation services, and genetic studies.

 • Performed outbound calls and contacted physician offices as needed to obtain data.

 • Worked with various office machinery and databases to record facts and information while simultaneously communicating with callers to provide exceptional customer service.

 • Consistently met and exceeded goals and audits on a monthly, quarterly, and yearly basis. 

• Participated in training prospective employees. 

Commissioned Sales Associate Macy’s. Glendale, CA August, 2012 to March, 2016. 

• Worked on the sales floor in a competitive commissioned sales environment to provide customer service to achieve and exceed sales goals on a regular basis. 

• Participated in store events such as “Gift with purchase” and other promotional events and demonstrations in order to present products to customers to result in better sales. 

• Secured client loyalty by offering and opening Macy’s Credit Card accounts on a regular basis. 

• Worked in a team setting to cooperatively meet counter goals and ensure customer satisfaction

Bachelor of Arts, English.