Nicholas Rousianos

Possess over 24 years of experience as a member of the IT Senior Executive Support team for a Fortune 500 company, including direct support for the CEO and direct reports.

Extensive experience in leading and supporting Board Meetings and Executive Offsites at corporate offices or hotels.

Provided support for high-profile multipoint video meetings utilizing hardware from Cisco, Microsoft Teams Rooms, and Zoom Rooms, Proficient in handling Cisco Video Conferencing equipment and widely-used meeting platforms such as WebEx, Zoom, and Bluejeans.

Demonstrates customer service orientation, with organizational and communication skills, paired with a proactive attitude.

Ability to effectively communicate and interact with colleagues and Executives / EA’s.

Competent in adapting to dynamic environments, identifying priority issues, and escalating them appropriately.

Self-motivated individual capable of working effectively with minimal supervision.

Motivated and enthusiastic about learning.

Skilled in managing multiple end-user support requests efficiently.

Experienced in Mobile Device Management (MDM) and providing support for mobile devices.

Proficient in reading, analyzing, and interpreting professional journals and technical procedures.

Effective communicator, both orally and in writing, particularly through weekly reports as needed.

Active interest in IT, extending beyond regular office hours.

Capable of working independently as well as collaboratively within project groups under time constraints.

Experienced in creating standards and documenting processes.

Holds a valid Passport and ID.

Advanced knowledge of Microsoft Office Suite 365 and Microsoft Teams.

Understanding of TCP/IP networking and related network services (e.g., DNS, SMTP, DHCP).

Knowledgeable in Active Directory/Azure AD concepts and administration.

Proficient in System Center Configuration Manager (SCCM).

Experienced in Microsoft Endpoint Manager / Intune.

Expertise in Windows-based technologies, including Intune, Windows 10, SCCM, Azure, Exchange.

Familiar with hardware platforms including Dell, Microsoft, and Lenovo.

Troubleshooting skills in Desktop / Laptop scenarios.

Proficient in Remote Connectivity tools such as Bomgar, TeamViewer, Remote Desktop.

Experienced with industry-standard ticketing systems like ServiceNow.

Provides support for mobility platforms (iOS, Android, and Windows-based platforms).

IT : Senior Executive Support 

AIG: Year 2000-2024

Possess over 24 years of experience as a member of the IT Senior Executive Support team for a Fortune 500 company, including direct support for the CEO and direct reports.

Polytechnic University NY: Electrical Engineering /Computer Science  Bachelor of Science