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Gothenburg
Nelson Boson

Nelson Boson

Technical Support and Customer service Specialist.

Telecommunications

Gothenburg, Dawson

Social

About Nelson Boson:

With over 20 years of customer service experience, 10 years of sales expertise, and strong computer and communication skills, I am confident in my ability to deliver value and professionalism

Throughout my career, I have consistently exceeded expectations by resolving customer issues efficiently, improving client satisfaction, and identifying opportunities to upsell and retain business. I have worked in fast-paced environments, handled high-volume support via phone, email, and chat, and am familiar with tools such as Salesforce, Zendesk, and Microsoft Office.

Experience

Earthlink -  Master Technician - 2 Years

Convergys - Sales Inbound Outbound -2 Years

West Corp - Customer Service- 5 years

Walmart - Phone Specialist - 3 Years, Customer Service 4 Years

Retail Stores- Customer Service 15 Years

Self-Taught - Computer Skills 20 Years

Education

  • 10 Years of Technical Support 
  • 20 Years of Customer Service Experience
  • 5 Years In Sales
  • 30 Years in Computer Skills and Programs
  • 15 Years in Retail
  • 6 Years in Inbound and Outbound Sales

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