Nelson Boson

With over 20 years of customer service experience, 10 years of sales expertise, and strong computer and communication skills, I am confident in my ability to deliver value and professionalism

Throughout my career, I have consistently exceeded expectations by resolving customer issues efficiently, improving client satisfaction, and identifying opportunities to upsell and retain business. I have worked in fast-paced environments, handled high-volume support via phone, email, and chat, and am familiar with tools such as Salesforce, Zendesk, and Microsoft Office.

Earthlink -  Master Technician - 2 Years

Convergys - Sales Inbound Outbound -2 Years

West Corp - Customer Service- 5 years

Walmart - Phone Specialist - 3 Years, Customer Service 4 Years

Retail Stores- Customer Service 15 Years

Self-Taught - Computer Skills 20 Years

• 10 Years of Technical Support 
• 20 Years of Customer Service Experience
• 5 Years In Sales
• 30 Years in Computer Skills and Programs
• 15 Years in Retail
• 6 Years in Inbound and Outbound Sales