Nancy Yao

I’m a recent college graduate who thrives in fast-paced, team-oriented environments. I’m dependable, detail-oriented, and quick to learn, with a positive attitude at work.

I enjoy customer-facing roles and take pride in keeping operations running smoothly by supporting teammates, staying organized and proactive during busy shifts, and providing great service. I’m currently seeking flexible retail or hospitality roles and am reliable, punctual, and ready to learn.

Cashier (Panera Bread - Troy, MI): August 2021-August 2022

• Handled cash and electronic transactions accurately in a fast-paced environment
• Provided friendly, efficient customer service during high-volume shifts
• Maintained a clean and organized front-of-house area
• Supported team members to ensure smooth daily operations

Medical Assistant (Pulmonary, Allergy, Critical Care, and Sleep Associates - Rochester Hills, MI): April 2023-August 2023, May 2024-August 2024

• Delivered calm, professional service in a high-pressure environment
• Managed schedules, documentation, and multitasking with attention to detail
• Communicated effectively with patients, families, and team members

Troy High School: High School Diploma

University of Michigan: Bachelor's degree with a double major in Neuroscience and Sociology of Health & Medicine