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Morgan D’Angelo

Morgan D’Angelo

Customer Service and Office Manager

Administrative

Ranson, Jefferson

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About Morgan D’Angelo:

Hi, I'm Morgan!

I've had over 8 years of experience in the customer service field, specifically the insurance industry. I have excellent typing skills with speed and attention to detail. While growing through my current company I've developing and implementing training programs, heading up HR, and tackled the office finances. I am all around interested in expanding my knowledge and am often able to jump into any task. 

Experience

I have been with The Piedmont Group since 2015. I started as a customer service representative utilizing active listening skills to identify and solve customer concerns. I would perform regular assessments of client accounts to determine accuracy and update as needed. I then moved into a role of director of customer service and office manager. In this current role I manage a team of customer service representatives, improving customer retention and first call resolution rate. Other projects I have taken on are developing and implementing a training system for new hires, streamlined our bookkeeping system, and developed multiple marketing efforts to increase sales.

Education

Bachelor of Science in Business Administration, concentration in Financial Planning from Shepherd University.

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