Mike Mastrangelo

Top priority, 24/7 end-user support to the company’s Citrix environment with responsibility for
Engineering/Design/Administration and Support. Reported to Director of IS Infrastructure.

􀁸 CITRIX INFRASTRUCTURE: I facilitated projects involving multiple upgraded versions of the Citrix
infrastructure. Most recent one, entailed migration from Citrix On-Premises to Citrix Cloud in MS Azure
􀁸 ---built new servers for improved performance, scalability, and security
---migrated multiple Citrix full desktops and dozens of published applications such as EnterpriseOne,
Hubble, IBM PAX, and Title RamQuest
---additional project components included Citrix StoreFront and NetScaler servers.
 

􀁸 ANTIVIRUS PROTECTION: consisted of upgraded migrations over time reflecting evolving end-point security
requirements. Trend Micro, McAfee, SentinelOne, Defender.
 

􀁸 Helpdesk Support Projects: BMC Remedy Help Desk, Insight and ServiceNow.
…. Fielded complex query escalations from HD providers in the company, providing advanced technical.
 

Knowledge and exceptional customer service.
􀁸 Citrix Cloud CVAD/Azure, v-7-15, v-1912, DAAS v2203, v2402, NetScaler, RDS, Upgrades (All)
􀁸 Citrix Delivery Controller, StoreFront, Studio, Director, License Server, WorkSpace Client
􀁸 VMWare, MS Server Builds, Server Patching, MS Group Policy, Windows Registry
􀁸 Project Management, Disaster Recovery, Anti-Virus Solutions, Helpdesk Support, Documentation
􀁸 Azure Server Management and Citrix MCS
􀁸 Active Directory Administration and Group Policy

Top priority, 24/7 end-user support to the company’s Citrix environment with responsibility for
Engineering/Design/Administration and Support. Reported to Director of IS Infrastructure.

􀁸 CITRIX INFRASTRUCTURE: I facilitated projects involving multiple upgraded versions of the Citrix
infrastructure. Most recent one, entailed migration from Citrix On-Premises to Citrix Cloud in MS Azure
􀁸 ---built new servers for improved performance, scalability, and security
---migrated multiple Citrix full desktops and dozens of published applications such as EnterpriseOne,
Hubble, IBM PAX, and Title RamQuest
---additional project components included Citrix StoreFront and NetScaler servers.

􀁸 ANTIVIRUS PROTECTION: consisted of upgraded migrations over time reflecting evolving end-point security
requirements. Trend Micro, McAfee, SentinelOne, Defender.

􀁸 Helpdesk Support Projects: BMC Remedy Help Desk, Insight and ServiceNow.
…. Fielded complex query escalations from HD providers in the company, providing advanced technical.

Knowledge and exceptional customer service.
􀁸 Citrix Cloud CVAD/Azure, v-7-15, v-1912, DAAS v2203, v2402, NetScaler, RDS, Upgrades (All)
􀁸 Citrix Delivery Controller, StoreFront, Studio, Director, License Server, WorkSpace Client
􀁸 VMWare, MS Server Builds, Server Patching, MS Group Policy, Windows Registry
􀁸 Project Management, Disaster Recovery, Anti-Virus Solutions, Helpdesk Support, Documentation
􀁸 Azure Server Management and Citrix MCS
􀁸 Active Directory Administration and Group Policy

Pluralsight.com (2025)
􀁸 Optimizing User Experience with Citrix HDXFeatures
􀁸 Securing Citrix Virtual Apps and Desktopsand Citrix DaaS Deployments
Pluralsight.com (2024)
􀁸 Planning and Building a Workspace Environment Management (WEM) Deployment
􀁸 Implementing Authentication and Access in Citrix Virtual Apps and Desktops and Citrix DaaS
 

Citrix - CNS-222 (2018)
􀁸 Citrix ADC 12.x Essentials and Citrix Gateway
Citrix - CXD-310I (2018)
􀁸 Citrix Virtual Apps and Desktops 7.1x Advanced Admin
Citrix - CXD-210I (2018)
􀁸 Citrix Virtual Apps and Desktops 7.1x Administration
Citrix - CNS-102 (2017)
􀁸 NetScaler Overview