miguel Quiroz

San Francisco-based IT Support Engineer with a focus on "White Glove" executive service and enterprise operations. Proven track record at Pure Storage providing deskside support to leadership, managing high-volume ticket queues (110+/month), and administering systems via Okta, ServiceNow, and Jamf. Eager to bring technical precision, support, and a proactive automation mindset to any team.

I'm a frontline IT professional supporting 7,000+ users at Pure Storage. I handle everything from walk-up support at our SF HQ to urgent VIP escalations, working across macOS and Windows environments. My daily work includes troubleshooting Okta access issues, fixing Zscaler network problems, managing devices through Jamf, and resolving Google Workspace issues. I also handle onboarding, offboarding, account lockouts, hardware failures, and conference room emergencies. What drives me is going beyond quick fixes—I focus on root-cause analysis and clear documentation so problems don't keep happening.

I hold CompTIA A+ and Google IT Support Professional certifications, with training in hardware, operating systems, networking, and security fundamentals. I was selected for Year Up United's Cybersecurity Pathway, where I completed technical coursework and hands-on labs in IT service management, identity and access management, and endpoint security, followed by a full-time corporate IT internship.