Michelle Oberson

As a result driven professional in Customer Service and Administrative Coordination, with a proven record of success, I respectfully submit my résumé of experience for your review for your current or future openings. My effectiveness in Hospitality and Food and Beverage result of strong communication, active listening skills, and over 25 years of experience.  I also possess strong administrative, organizational efficiency skills, and problem solving combined with decisive leadership, and adept at building rapport with people to drive sales and ensure repeat business. I am inquisitive and embrace new ideas and new experiences, patient and thorough in teaching people to understand forms, contracts or procedures and am adept and proactive in up-selling additional products. Integrity, character, and trustworthiness describe me.  It is important what my actions say about me which translates to the respect that I receive from others. I create community in the workplace, bringing a team mentality to highlight the strengths of all which increases performance, job satisfaction and a higher level of productivity. 

 To summarize my qualifications as the foundation for superior performance, I possess the following: 

• Communication: Ability to communicate at all levels of an organization, appropriately allocate resources and assume responsibilities in order to maximize productivity and increase morale. 

• Innovation: Demonstrated ability to both create and implement new processes and procedures that maximize operational efficiency and increase profitability. 

• Customer Service: Exceptional skill (over 30 years) to recognize both the internal and external customer and the need to constantly exceed their expectations.   

• Business Acumen: A high energy decision maker and problem solver with a strong work ethic and successful record of minimizing costs, maximizing profitability and increasing sales. 

• Professional Management: Proven ability to work independently or as part of a team with an extensive history of taking on leadership responsibilities as a member of a team in multiple tasks. 

Since a good fit for any position is highly dependent upon the personal chemistry of the candidate as it relates to the company culture, I would welcome the opportunity for a telephone or personal meeting to explore how I may contribute my talents to assist in the growth of your business. 

High School Diploma, Bethany Christian High School, Troy, MI.

Associates Degree, Administrative/Business Education - Oakland Community College, Royal Oak, MI.