Michelle Collins

Experienced Mortgage Loan Processor, excelling in customer relationship management, and document analysis. Proven track record in efficiently processing loans and enhancing client satisfaction. Strong leadership and operational management skills, complemented by a keen entrepreneurial spirit and a commitment to compliance regulation.

OWNER & CHIEF FINANCIAL OFFICIER | COLLINS ADVANCED DERMATOLOGY INSTITUTE | LEANDER, TX | JANUARY 2013-SEPTEMBER 2020

·  Started two CADI locations from the ground up which included: SBA loan process from start to finish, purchasing all equipment and supplies, coordinated building remodel, interviewed and hired employees, sole manager of company QuickBooks (maintained daily transactions and balanced monthly), ADP time management, payroll, setting up 401k for employees, setting up Health benefits for all employees, calculating and submitting quarterly sales payments, calculating provider monthly commissions, responsible for all accounts payable, collected and submitted all tax documentation for income taxes, personal property taxes, and franchise taxes, assisted Practice Manager with managing employees and day to day business issues, purchased all products to be sold at office and maintained inventory,  hired and worked closely with outside marketing company to market offices (website, online monthly newsletter, social media, billboards, newspaper ads, magazine ads, spoke at local events), played an integral part in partnering with the Round Rock Express to become the Official Dermatologist of the RRE and installing sunscreen dispensers throughout the stadium and organizing events for the annual Don’t Fry Day at the stadium

MORTGAGE LOAN PROCESSOR | VISIO FINANCIAL SERVICES | AUSTIN, TX | SEPTEMBER 2016-MAY 2017

·  Evaluated and processed investment property mortgage loan applications from the point of pre-approval to closing, Communicated daily with mortgage loan customers about their loan process expectations, what was needed to complete their loan for underwriting and approval, discussed their mortgage process timeline, assisted in locking in mortgage rates, scheduling closing and answering any questions they had along the way, Reviewed all loan documentation (purchase contracts, appraisals, title documents, hazard insurance binders, and all documentation from the members needed to process the loan), Worked closely with realtors, title companies, attorneys, insurance companies, and  underwriting on a day to day basis to process loans efficiently providing the best possible customer service, Consistently reviewing and learning private investors updated loan programs and ensuring customers have the best program for their needs

MORTGAGE PROCESSOR III & II | USAA | SAN ANTONIO, TX | JANUARY 2007-FEBRUARY 2008

·  Assisted members of the U.S. Military and their families during a Personal Change of Station transition, home purchases and refinances, from the point of pre-approval to closing, Communicated daily with USAA members about their loan process expectations, what was needed to complete their loan, discussed their mortgage process timeline, assisted in locking in mortgage rates, scheduling and preforming closing and answering any questions they had along the way, Reviewed all loan documentation (purchase contracts, appraisals, title documents, and all documentation from the members needed to process the loan), Worked closely with realtors, title companies, attorneys, and USAA underwriting on a day to day basis to process loans efficiently providing the best possible customer service

PERSONAL BANKER & MILITARY BANKING REPRESENTATIVE | WELLS FARGO BANK | EL PASO, TX & SAN ANTONIO, TX | SEPTEMBER 2004-JANUARY 2007

·  Sold and cross-sold retail banking products and services to current and prospective customers, Opened personal and business checking and savings accounts, online banking and bill pay, certificates of deposit, and retirement accounts, Completed applications and closed personal loans, lines of credit, and auto loans, home equity loans and home equity lines of credit, and mortgage refinance loans, Worked with all other Wells Fargo partners to gain 100% of each customers business, Assisted customers to resolve banking issues and complete requests, Represented the company as a Military Banking Representative by attending local events to promote Military Banking and acquire new business

C.T. BAUER COLLEGE OF BUSINESS SCHOLARSHIP DIRECTOR | UNIVERSITY OF HOUSTON | HOUSTON, TX | NOVEMBER 2003 -JUNE 2004

·  Partnered with Associate Dean and External Relationships Manager to increase available scholarships to over $1 million by visiting prominent companies and organizations in the Houston area, Managed the scholarship budget of over $1 million, Organized meeting with and lead the Bauer College Scholarship Committee with awarding scholarships, Advise students about scholarship information, Assisted current and prospective scholarship donors with scholarship needs, Prepared letters and agreement forms for students and donors, Helped plan and prepare for the annual scholarship gala, Created and distributed thee Bauer Business Bulletin by email to over 5,000 business students, Advertised for the Bauer College scholarships by speaking at university functions

UNIVERSITY OF PHOENIX, SAN ANTONIO, TX | AUGUST 2006- MAY 2007

·  Degree:  Masters of Business Administration (Executive Program)

UNIVERSITY OF HOUSTON, HOUSTON, TX | AUGUST 2000-MAY 2003

·  Degree: Bachelors of Business Administration, Major: Finance

BLINN COLLEGE, BRYAN, TX | AUGUST 1998- MAY 2000

·  Completed basic requirements for degree

ROCKDALE HIGH SCHOOL, ROCKDALE, TX | AUGUST 1995- MAY 1998

·  Degree: High School Diploma