Jonathan Bright

Upwork - Remote, USA

Freelance Logistics, Client Support & Office Administrative Assistant (2021 - 2023)

• Supported e-commerce and dropshipping clients by tracking 100–200+ weekly orders and up to 2,000 during peak periods using platform-native tools, Excel, and Google Workspace to maintain accurate order records and status updates.
• Created customized Excel templates and order-tracking systems with integrated quarterly and annual reporting, improving data accessibility and saving clients hours in manual processing.
• Organized and standardized client inventory files by removing duplicates, unifying SKU formats, categorizing products, streamlining workflows, and reducing fulfillment errors across online shops.
• Acted as a back-end client support specialist by logging, prioritizing, and escalating support tickets related to shipping, delayed orders, product availability, and custom requests, helping ensure timely resolutions and stronger customer retention.
• Wrote preformatted email templates for handling customer inquiries, order updates, returns, and product questions—enhancing brand consistency and reducing average response times.
• Managed digital records, appointment scheduling, and calendars using Google Calendar, Outlook, and Calendly for clients unfamiliar with administrative tools.
• Handled basic bookkeeping support such as invoice tracking, export formatting, and summary prep using QuickBooks-compatible spreadsheet layouts.
• Communicated regularly through Slack, Zoom, Discord, and email to keep project timelines organized, documentation accessible, and clients informed.

Walmart - Georgetown, TX

Sales Associate & Customer Service Representative (2018 - 2019)

• Delivered in-person customer service across multiple departments, assisting customers with locating merchandise, processing returns, and finalizing purchases.
• Operated POS systems, handheld scanners, credit card machines, and multi-line phones to ensure smooth checkout and inventory control.
• Maintained accurate counts of high-value inventory while restocking shelves and organizing displays to optimize product visibility and sales turnover.
• Helped train and onboard new staff, improving team efficiency and knowledge retention during peak store hours.
• Ensured a clean and organized sales environment while providing friendly, solutions-based service in a fast-paced setting.

Education

• Oregon State University, Corvallis, OR
  Bachelor of Arts in History, Minor in Accounting (In Progress)
• Full Sail University, Winter Park, FL
  Bachelor of Applied Science in Game Art (Transferred)
• Homeschool, Rockdale, TX
  High School Diploma – General Studies