Michael Vong

Versatile and driven professional with a diverse range of skills developed across multiple industries. Proven strengths in team building, critical thinking, solution development, and leadership. Passionate about creating meaningful contributions while empowering others to realize their potential. Excels in dynamic environments that promote growth, innovation, and collaboration. Looking to gain experience in a new industry while continuing to develop personally and professionally.

Mobile Expert
T-Mobile
October 2022 – December 2024

• Maintained and achieved and exceeded monthly sales quotas by providing tailored solutions to customer needs.
• Assisted customers with technical issues related to phones and applications, ensuring satisfaction and retention.
• Onboarded new customers by effectively communicating the benefits of T-Mobile’s services compared to competitors.
• Contributed to a collaborative and friendly team environment, fostering a culture of mutual support and growth.
• Developed leadership skills by guiding peers and setting examples of professional conduct and decision-making.

Parts Department Associate
Toyota of Seattle
September 2019 – May 2021

• Transitioned from Valet to the Parts Department, demonstrating adaptability and commitment to growth within the organization.
• Managed daily scanning and processing of over 100 parts from Toyota and Honda.
• Ensured timely deliveries to various auto shops within the SODO district, maintaining high standards of punctuality and reliability.
• Monitored inventory to maintain accurate stock levels and prevent discrepancies.
• Handled incoming and outgoing calls professionally, addressing inquiries from multiple auto shops efficiently.

Production Specialist

Terex Corporation — Redmond, WA

September 2018 – August 2019

- Collaborated with an assembly line team to build Genie RT69 construction units, including electrical, gas, and hybrid models.

- Assembled components, sub-assemblies, and accessories in alignment with production schedules and blueprints.

- Conducted quality inspections on work-in-progress to ensure compliance with defined standards and proper fit.

- Developed innovative solutions to enhance workstation safety and improve production efficiency, reducing daily time expenditures.

- Gained valuable experience in determination, leadership, and teamwork while honing six key skills in manufacturing operations.

Education

Year Up — Business Information Technology

April 2022 – April 2023

- Completed an intensive program focused on technical skills development and career readiness.

- Collaborated with peers and corporate partners to tackle real-world business challenges.

- Enhanced teamwork, determination, and critical thinking skills.

South Seattle College — Year Up Business Cohort 23

March 2022 – March 2023

- Participated in business informational courses, data analysis using Excel, and group communication development.

- Worked on team solutions addressing workplace challenges, fostering collaboration and strategic planning.

- Engaged in dynamic team-building activities with experienced staff and classmates.

Skills

- **Industry Knowledge**: Manufacturing, Strategic Planning

- **Interpersonal Skills**: Teamwork, Leadership Development, Critical Thinking

- **Technical Skills**: Data Analysis (Excel), Solution Development

- **Personal Attributes**: Determination, Grit, Endurance, Organization Skills

Certifications & Achievements

- Graduated from the Year Up program with a focus on Business Information Technology.

- Successfully contributed to safety and efficiency improvements during production at Terex Corporation.

- Kaiser safety recognition 

References

Available upon request.