Michael Rivera

Dedicated and organized professional with experience in handling large scale mail distribution, package management, and administrative tasks. Skilled in maintaining efficient workflows, ensuring timely deliveries, and providing excellent customer service. Seeking to leverage strong organizational skills and attention to detail in the role of Mail Room Clerk.

SPS Global/Natixis                                                                                                    NY, NY

Mailroom/Office Services Associate                                                                   Feb 2025 – Feb 2026

        Receive, sort and log mail and packages for FedEx, UPS, Int. & Ext. Messengers, DHL and USPS.

        Maintain accurate shipping/receiving records and chain-of-custody documentation on Excel. 

        Serve as point of contact to employees for mail/package inquiries.

        Provide customer service and notify clients of deliveries of packages, credit cards or business cards.

        Deliver mail to the different floors and departments.

        Operate Reprographic Machine to bind conference room’s presentations.

        Keep the Business Service Center neat, organized, and well-stocked; monitor, replenish office supplies as needed.

        Follow shipping/receiving procedures and ensure correct packing methods and materials.

        Replace shred bins when full on the different floors.

        Restock and maintain copy/print rooms.

        Troubleshoot copy machines and replace toners when necessary.

        Replenish and maintain Executive Pantry.

        Oversee repairs, service requests and vendors.

        Support with space management like setting up new or temporary work stations, terminations and office moves.

        Set up and reset the layout of ten conference rooms for the different daily meetings and activities.

        Maintain professionalism and build strong working relationships across teams.

        Support training of back-up staff.

        Provide exceptional customer service to both clients and employees of Natixis Bank.

M&S Schmalberg Inc.                                                                                              NY, NY

Production Associate                                                                                               Feb 2023 – Apr 2024

        Manufactured artificial fabric flowers with a focus on quality control to meet production specifications.

        Thoroughly inspected finished products for defects, ensuring high-quality standards were consistently met.

        Ensured timely and accurate packing, labeling, fulfillment and shipping of orders.

     Collaborated with team members to ensure a seamless workflow in production and shipping.

     Manufactured artificial fabric flowers with a focus on quality control to meet production specifications.

Amazon.com Prime Now                                                                                         NY, NY                                              

Wharehouse Assoc                                                                                                  Aug 2014 – Nov 2019

        Picked, packed, fulfilled, and shipped orders for two-hour or one-hour delivery services.(hundreds/shift)

        Managed inventory to ensure accurate order fulfillment within strict deadlines.

        Coordinated with team members to maintain an efficient and fast-paced work environment.

        Monitored product quality and handled returns in accordance with company procedures

        Provided general administrative support, including sorting incoming correspondence and processing outgoing communications.

        Managed office supplies, including ordering, organizing, and tracking inventory.

        Coordinated with couriers and postal services to ensure timely delivery of important packages and documents.

        Assisted with filing, data entry, and maintaining an organized environment.

    Performed customer service duties by answering phones and responding to inquiries regarding mail status or package delivery.

Gwynniebee                                                                                                               LIC, NY

Shipping Fulfilling Leader                                                                                     May 2012 – June 2013

        data entry inventory in NetSuite ERP software and or Excel for inventory control and order tracking.

        Scanned and stored package information into ERP system for seamless record-keeping.

        Fulfilled up to 1,400 packages per shift, weighted and Printed USPS shipping labels for each customer’s orders.

     Resolved logistics challenges to improve efficiency and maximize productivity in the shipping process.

KASL Building                                                                                                            Lower Marion, PA

Mailroom Assistant                                                                                                  Nov 2005 – Jul 2008

        Sorted incoming mail and packages based on recipient department or priority, ensuring efficient and timely delivery.

        Prepared outgoing mail by affixing postage, labeling packages, and coordinating shipments with postal services.

        Maintained inventory of postage, packaging supplies, and mailing equipment, ordering new materials as needed.

        Assisted with managing sensitive materials, ensuring confidentiality and compliance with company policies.

        Collaborated with different departments to resolve mail-related issues and answer questions about deliveries.

        Kept accurate records using Excel of all incoming and outgoing mail, ensuring proper documentation for tracking purposes.

       Managed mailroom equipment (postage meters, scanners) and ensured it was regularly serviced and in proper working order.

Business Administration with Computer Systems (60 credits)

University of Puerto Rico — Rio Piedras, PR

Fluent in both English and Spanish (read and write)