Michael Gaffney

• Lead, educate and develop employees
• Monitor employees’ performance and be accessible to all areas of the shop
• Oversee multiple shop operations in multiple states
• Weekly visits to all shop locations to oversee production and shop cleanliness
  • Scheduling visits with customer-side management to ensure smooth operations and communications between the service technicians and customers
• Plan daily manpower to meet workload
• Provide support to the operations team regarding all equipment related issues
• Monitor and analyze all opportunities to cut costs and improve efficiency
• Perform administrative functions, including payroll approval, scanner downloads, repair order maintenance and compliance documentation
• Address all corrective action regarding direct reports
• Provide clean, safe working conditions of the facility and equipment
• Communicate with clients to ensure operations and company's needs are met
• Identify and monitor equipment sent to outside sources for repairs
• Conduct pre-shift meetings
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Interview and hire for shop positions

I have extensive experience in the consumer and commercial fields for automotive and heavy duty vehicles and trailers. The time spent in these fields has given me a broad knowledgebase of varying platforms in addition to managerial experience from 5 employees up to 20 at any given time. 

My most recent education was at a technical school for computer information systems, computer networking, and Microsoft Office. This has given me an in-depth understanding of the systems that most industries use and rely on for the day-to-day business.