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Mount Pleasant
Michael Dean

Michael Dean

Pittsburgh Penguins Help Desk Intern

Technology / Internet

Mount Pleasant, Borough of Mount Pleasant, Westmoreland

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About Michael Dean:

I am currently interning with the Pittsburgh Penguins Help Desk team.  I graduated from the University of Pittsburgh at Greensburg with a bachelor's degree in information technology. I am currently working on a few side programs using Java and have co-created a couple websites during my time at school.

Experience

  • Run scripts on cisco that connect to DMPs on all the TV’s
  • Walkthrough and make sure all of the TV’s are on, as well as the iPads
  • Reset/Discharge DMPs on TV’s
  • Hard Reset/Reboot iPads for connectivity
  • Imaged computers

Education

Coursework: 

Decision Making with Excel, Intro to Telcom & Networks, Programming Using Java, Advanced Programming Using Java, Intro to Computer Science Concepts, Database Management Systems, Human Factors in System Design, Client/Server Operating System, Digital Forensics, Linux Operating System

 

Skills: 

  • Beginner: Linux
  • Beginner: MySQL
  • Intermediate: JavaScript
  • Intermediate: Web Design
  • Intermediate: HTML
  • Strong customer service and listening skills
  • Bi-lingual: French & English

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