Michael Callahan

General Manager                                                                                                       October 2022 – Present 

Magna Hospitality; The Hayes Street Hotel

• Developed training and onboarding guidelines in order to improve KPI measurements and improve retention
• Exceeding 2023   GOP by 3.9 points YTD. 
• Implemented pre-shift audits resulting in an increased GSS of 7.3 points vs STLY, leading the portfolio
• Oversaw $230K in Capital Expense repairs in 2023
• Created a annual training schedule to ensure all requirements are up to date and tracked accordingly
• Brought Rooms CPOR in line by training department heads in expense management
• Reduced Comp F&B CPOR to 20% below budget by establishing a more cost-effective offering
• Increased incremental revenue through better pricing and an improved revenue split with 3rd party services
• Currently revitalizing F&B offerings by introducing food offerings as well as live entertainment

General Manager                                                                                                       April 2021 – October 2022         

Aimbridge Hospitality; Element Nashville Vanderbilt West End

• Increased GOP by 10 points within 2 months and 20 points within 4 months through proper expense management
• Exceeded STR expectations by 5 points in RPI in 2021 and on pace by 7 points in 2022
• Developed training for the rooms division to establish consistency in quality
• Identified underperforming corporate rates to increase the average daily rate by $15 from April to August
• Retrained a struggling front desk staff on hospitality basics, problem solving, and rooms coordination
• Reopened the brand’s breakfast concept from scratch
• Increased service standards with top accounts including a $1.2 million healthcare account
• Managed a newly opened property during a pandemic while maintaining profitability and guest satisfaction

Opening General Manager                                                                                                  May 2018 – April 2021

Sun Development, Cambria West Orange 

• Responsible for all aspects of opening a hotel including continuous reporting of project updates, purchasing of all supplies, implementing brand standards, hiring of staff, training, and the opening sales effort
• Established a program for effective training to ensure service standards and competencies were met
• Oversaw a 127 room upscale hotel will a full-service restaurant/bar and 2000 sq ft of meeting space
• Prepared the operating budget and marketing plans for 2019 and 2020
• Returned an average GOP of 47% to ownership in 2019; first year of operation
• Achieved a 98% score during 2019 QA and repeated at 98% for 2020 for all aspects of the property
• Oversaw all property level tasks for human resources, accounting, and payroll.
• Managed the asset during the COVID-19 pandemic from a majority furloughed staff with 12% occupancy to 70% with most staffing returned, returning an average of 42% GOP to ownership
• Developed leaders in all operating departments, most of whom were first time department heads
• Maintained an overall guest satisfaction score within the top 5 percentile of the brand

Director of Rooms                                                                                                                  April 2017 – May 2018         

Marshall Hotels, DoubleTree by Hilton Somerset 

• Oversaw Front Office, Housekeeping, and Laundry; total staff of 57 
• Increased property's ranking by 95 places within the DoubleTree portfolio
• Assisted in the 2018 budget process for labor and expenses of the rooms division
• Achieved a 99% score during October 2017 quality assurance for brand standards and 100% for cleanliness
• Increased experience scores by 10 points in the fourth quarter versus previous three quarters. 
• Implemented a 'Model Room' program to increase the consistency of guest room set up and cleanliness