Mia Warren-Parler

I am currently pursuing the Google IT Support Professional Certificate, a program that equips me with the technical and practical knowledge needed to thrive in IT support roles. Through this training, I am mastering competencies such as troubleshooting hardware and software issues, managing ticketing systems, and understanding networking fundamentals. My passion for IT lies in its ability to connect people and empower organizations, and I am excited to use my skills to provide effective technical solutions and exceptional support.
My professional background includes roles that have honed my problem-solving, communication, and organizational abilities. As a music educator and peer mentor, I developed the ability to translate complex concepts into accessible explanations, a skill I bring to helping users navigate technical challenges. My experience as a Photographer at Yardi Matrix further sharpened my attention to detail and troubleshooting abilities, as I worked with real estate applications to ensure data accuracy and resolve discrepancies.
I am dedicated to bridging the gap between technology and users, ensuring seamless and supportive experiences for everyone I assist. Combining my technical training with my ability to work collaboratively under pressure, I am ready to make a meaningful impact in IT support and continue growing in this dynamic and innovative field

Mia Warren-Parler is a dedicated and versatile professional with over four years of experience in education, operations, and client support. Her expertise spans troubleshooting, workflow optimization, and effective communication. As a Peer Mentor and Academic Board Member at San Francisco State University, she collaborated with diverse teams to resolve challenges, enhance workflows, and support stakeholders' success. Recently, Mia completed the Google IT Support Professional Certificate, further developing her skills in troubleshooting, networking, and systems administration. Her commitment to delivering exceptional user support and her ability to adapt to dynamic environments make her a strong asset in technical and customer-focused roles.

Mia Warren-Parler recently completed the Google IT Support Professional Certificate through Merit America, gaining hands-on experience in troubleshooting, networking, operating systems, systems administration, and security. Her training included tools like Microsoft 365, Windows 10, and Spiceworks ticketing systems, preparing her for user support and technical troubleshooting roles.

She also holds a Bachelor’s Degree in Music Education from San Francisco State University, where she earned additional Associate Degrees in Africana Studies and Education. Her academic achievements include serving as a President’s Fellow and Academic Board Member, showcasing her leadership and collaborative skills.