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Melissa Diamant

Melissa Diamant

Communication Program Lead

Marketing / Advertising / Public Relations

San Francisco, San Francisco County

Social


Services offered

  • Thought Leadership: Build and manage thought leadership programs for C-suite executives, technical advisory groups, and professional communities to ensure strategic alignment and executive approval.
  • Stakeholder Collaboration: Lead cross-functional collaboration among technical, engineering, marketing, outside stakeholders, and product teams to ensure consistent messaging and brand alignment.
  • Communication & Engagement Strategy: Develop and implement communication plans/strategies that drive engagement across digital platforms, social channels, and live events.
Approximate rate: USD$ 115 per hour

Experience

Global Partner Advisory Lead (Contractor) 

Cisco – San Francisco, CA | Nov 2024 – Present 

  • Lead strategic communications program for Cisco’s Global Partner Technical Advisory Group, acting as liaison between technical stakeholders and global partners. 
  • Manage and optimize the digital partner community platform to ensure delivery of timely, relevant content. 
  • Create short-form videos, partner highlights, and storytelling assets to support technical enablement and partner success. 
  • Prepare executive presentations and develop marketing collateral for global events and webinars. 

 

Strategic Communications Business Class Lead & Section Manager 

HDR – San Francisco, CA | Oct 2020 – Nov 2024 

  • Managed communications strategy development and execution for transportation clients.
  • Directed a 15-person team; led strategic pursuits, social campaigns, and digital communications. 
  • Delivered performance reviews and mentorship, resulting in a 50% increase in department talent development metrics. 
  • Produced multi-format content for social media, workshops, and public meetings to explain complex regulatory initiatives. 
  • Developed KPIs and presented insights to executive leadership to enhance communication performance. 
  • Partnered with marketing to develop branding and content calendars, supported product launches in regulated industries. 

 

Partner Program Communications Lead 

Sitecore – San Francisco, CA | Jan 2019 – Oct 2020 

  • Directed global communication strategy for a digital partner ecosystem across North America, EMEA, and APJC. 
  • Led redesign of online partner platform serving 30K+ users, boosting traffic by 50% and leads by 15%. 
  • Managed global partner communications for a re-tiering initiative to ensure regulatory compliance and transparency. 
  • Partnered with Marketing teams to manage and draft business news publications and response.

 

Senior Communications Manager (Contractor) 

PG&E and Kaiser Permanente – San Francisco, CA | Oct 2014 – Dec 2018 

  • Implemented targeted engagement campaigns that reduced call center traffic and improved internal communications. 
  • Developed content and facilitated cross functional training programs for internal and external stakeholders. 
  • Organized program sponsored events and managed external vendors. 
  • Led content creation for benefits enrollment and compliance, ensuring accuracy and user-centric design. 
  • Established a centralized content hub to streamline customer support communications. 

 

Communications Manager, Environmental Programs 

Arcadis – San Francisco, CA | Oct 2011 – Jan 2013 

  • Developed a Health & Safety communications program that improved regional program performance for PG&E. 
  • Functioned as liaison among PG&E, Chevron, and U.S. Navy, coordinating state and federal regulatory communication. 
  • Led crisis communications for sensitive environmental remediation projects. 

 

Communications Manager, Environmental Programs 

CH2M Hill – Oakland, CA | Mar 2003 – Sept 2011 

  • Designed and led crisis communication strategies in collaboration with legal and media teams. 
  • Promoted environmental initiatives through public engagement and aligned internal communications strategies. 
  • Built strategic relationships with legal and real estate teams to streamline decision-making and cross-functional cooperation. 

Education

M.S., Public Policy – University of Oregon 

B.A., History – University of California, Santa Barbara

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