Melissa Diamant

Global Partner Advisory Lead (Contractor) 

Cisco – San Francisco, CA | Nov 2024 – Present 

• Lead strategic communications program for Cisco’s Global Partner Technical Advisory Group, acting as liaison between technical stakeholders and global partners. 
• Manage and optimize the digital partner community platform to ensure delivery of timely, relevant content. 
• Create short-form videos, partner highlights, and storytelling assets to support technical enablement and partner success. 
• Prepare executive presentations and develop marketing collateral for global events and webinars. 

Strategic Communications Business Class Lead & Section Manager 

HDR – San Francisco, CA | Oct 2020 – Nov 2024 

• Managed communications strategy development and execution for transportation clients.
• Directed a 15-person team; led strategic pursuits, social campaigns, and digital communications. 
• Delivered performance reviews and mentorship, resulting in a 50% increase in department talent development metrics. 
• Produced multi-format content for social media, workshops, and public meetings to explain complex regulatory initiatives. 
• Developed KPIs and presented insights to executive leadership to enhance communication performance. 
• Partnered with marketing to develop branding and content calendars, supported product launches in regulated industries. 

Partner Program Communications Lead 

Sitecore – San Francisco, CA | Jan 2019 – Oct 2020 

• Directed global communication strategy for a digital partner ecosystem across North America, EMEA, and APJC. 
• Led redesign of online partner platform serving 30K+ users, boosting traffic by 50% and leads by 15%. 
• Managed global partner communications for a re-tiering initiative to ensure regulatory compliance and transparency. 
• Partnered with Marketing teams to manage and draft business news publications and response.

Senior Communications Manager (Contractor) 

PG&E and Kaiser Permanente – San Francisco, CA | Oct 2014 – Dec 2018 

• Implemented targeted engagement campaigns that reduced call center traffic and improved internal communications. 
• Developed content and facilitated cross functional training programs for internal and external stakeholders. 
• Organized program sponsored events and managed external vendors. 
• Led content creation for benefits enrollment and compliance, ensuring accuracy and user-centric design. 
• Established a centralized content hub to streamline customer support communications. 

Communications Manager, Environmental Programs 

Arcadis – San Francisco, CA | Oct 2011 – Jan 2013 

• Developed a Health & Safety communications program that improved regional program performance for PG&E. 
• Functioned as liaison among PG&E, Chevron, and U.S. Navy, coordinating state and federal regulatory communication. 
• Led crisis communications for sensitive environmental remediation projects. 

Communications Manager, Environmental Programs 

CH2M Hill – Oakland, CA | Mar 2003 – Sept 2011 

• Designed and led crisis communication strategies in collaboration with legal and media teams. 
• Promoted environmental initiatives through public engagement and aligned internal communications strategies. 
• Built strategic relationships with legal and real estate teams to streamline decision-making and cross-functional cooperation. 

M.S., Public Policy – University of Oregon 

B.A., History – University of California, Santa Barbara