Matthew Overby

⦁ Provides leadership and accountability for assigned Portfolio.
⦁ Ensures delivery of quality services.
⦁ Directly manages operations to achieve service and profitability objectives. 
⦁ Schedules efficiently and effectively to meet client and company objectives.
⦁ Coordinates and directs new client transitions and the integration of new business.
⦁ Personally engages and manages client relationships and implements client satisfaction drivers.
⦁ Coaches, trains, and develops site supervisors and account managers.
⦁ Promotes client and employee retention initiatives.
⦁ Manages branch operations to achieve profitability
⦁ Ensures delivery of high-quality customer service
⦁ Assists with onboarding and directly developing high caliber staff
⦁ Reviewing and understanding P&L’s
⦁ Selling new and better solutions to clients
⦁ Ensuring Security Programs are complaint with Homeland Security Standards 
⦁ Creating Client tailored security procedures 
⦁ Creating procedures for different environments

Securitas Security Services USA, overseeing operations for over 2.5 years has been a dynamic challenge. With a focus on driving service quality and profitability, the role involves managing client transitions and fostering satisfaction through tailored retention strategies. Leadership extends to coaching site supervisors and account managers, ensuring high standards in service delivery and operational efficiency.

I have received a bachelor's degree in criminal justice, An associate's degree in criminal justice, and an associate's degree in Business Management