Mark Vaughn

Flexible engineering leader with successful outcomes ranging from small innovations to optimization of existing global solutions. I'm a system thinker always asking 'why' in order to achieve delivery of world class solutions. I can distill complex company and customer problems into choice points and activate engineering teams to move them into requirements and build great solutions. 

Currently, I'm leading multiple engineering teams accountable to build and maintain customer setup and onboarding software solutions which enable customer journeys approximately 500,000 times daily, globally, and across a range of devices, users, use cases, and market segments. Setup and Onboarding means creating solutions to optimize the full ‘out of the box’ experience where devices get connected, configured as needed, and then connecting users to the ecosystem of additional tools, solutions, and benefits created for them with high satisfaction.

Please see full resume showing my long history of achieving project success at scale. I have consistently delivered what sponsors hoped and often while increasing team engagement at the same time. My teams have produced and maintained quality solutions for customers scaled to tens of millions of monthly actives around Earth and enjoyed it along the way.

In my current role, I'm leading multiple engineering teams and accountable to build and maintain customer setup and onboarding software solutions which enable complex customer journeys approximately 500,000 times daily, globally, and across a range of devices, users, use cases, and market segments.  These solutions are delivered on all expected client platforms such as iOS, Android, Windows, Mac, as well as web portals.

Setup and Onboarding means creating solutions to optimize the full ‘out of the box’ experience where devices get connected, configured as needed, and then connecting users to the ecosystem of additional tools, solutions, and benefits created for them with high satisfaction.

This role includes all aspects of managing multiple engineering teams with budgeting, escalation management, strategy planning, process building, and leading a staff of project managers, Scrum leaders, system architects, and program managers across many time zones. 

University of California at San Diego Extension, Leadership & Management Program, LAMP

San Diego State University, Bachelor of Science, cum laude

Other:

• Held Secret level security clearance in US Navy
• Certified Agile Product Owner
• Program Management Professional (PMP) trained
• Formal US Department of Defense software development process training
• Certified federal contract negotiator by U.S. DoD Supply Command
• Software process maturity, Carnegie Mellon (CMM model)
  • Participated in CMM Maturity assessments
• SW Engineering from Microsoft, Texas Instruments, and others