Mark Ramirez

BARTENDER/SERVICE:

• Comply with all local Alcohol Laws & Regulations in the State of Texas
• Mixing and Serving beverages with accuracy upon client(s) request
• Ensuring Guest Satisfaction & Professional Customer Service
• Maintaining a Clean &Organized Bar area before, during,& after event.
• Collect & Receive tips from guests/clients if allowed.
• Share tips with Event staff if agreed or directed to.

RETAIL/CUSTOMER SERVICE CALL CENTER : Bilingual- Spanish Speaking

-Receive inbound/outbound calls based on call volume .

-Multitask through various banking software per call request.

-Research mortgage loans based on clients needs.

-Conference call per client request with various agencies 

  i.e.  home insurance , law firms , equity loan etc…

-Negotiated payments on Mortgage Loans.

-Negotiated payments on Foreclosure Loans. 

-Negotiated payments on Bankruptcy Loans.

-Negotiated payments on Collection Loans.

MERCHANDISER/DRIVER/SALES:

-Drive and Deliver Consumer Collegiate Merchandise to HEB and Valero Stores-Set up and Maintain the Rack or Wall Space - Ensure that they were straight and organized in order to catch the consumer’s eye.

- Sales- built and developed a rapport with Store Manager’s in order to ensure that product as well as future items could be housed within their store.

RETAIL/CUSTOMER SERVICE:

-Aid gentlemen in finding men’s apparel ranging from a particular suit ,

shirt and/or tie etc..

-Handle cash transactions, as well as exchanging garments upon customer’s request.

-Receive and Stock articles of clothing as shipments arrived during a given work week.

COMPUTER SKILLS:

Microsoft Word, Word Perfect, Windows, Adobe Photoshop, Illustrator 6.0-9.0, Page Maker 6.5.

 COMPUTER GRAPHICS:

-Controlled equipment involving chemical solutions to meet client’s orders, and/or Special orders to ideal specifications.

-Created Graphic designs for industries such as International Hotels, Local and Special Events, Major Sporting Venues, also Small to Large businesses as orders

BARTENDER / BAR BACK / SERVER

CONCIERGE / SPA ATTENDANT WORK EXPERIENCE

Beyond Staffing / RK Catering Group

January 2022-Present

Senorits’s Wine Bar

August 2021-August 2022

Loma De Vida Spa

February 2017-July 2021

Hyatt Regency “The Landing

March 1995- September 1999