Mark Romero

 Skilled multitasker with superior work ethic and good teamwork, problemsolving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with a hardworking and resourceful approach.  Efficient Technical Writer with 5 years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences.  A results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

May 2024 - July 2024 Texas A&M University - Survey Enumerator, College Station, TX  Visited assigned neighborhoods and knocked on doors to encourage participation in Census.  Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.  Met with supervisor to review procedures, report issues or concerns and receive instructions.  Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.  Added notes from interviews into Microsoft Excel in an organized and efficient manner . . August 2021 - May 2024 Jack K. Williams Library - Library Collections Manager, Galveston, TX  Managed a vast book collection  Managed library employees  Researched accounts and completed due diligence to resolve collection problems.  Improved overall collections efficiency by implementing strategic collection plans and processes.  Reviewed, researched, and corrected discrepancies and customer concerns. June 2016 - August 2023 Shammy Car Wash - Car Cleaner, Bryan, TX  Ensured quality control by inspecting finished vehicles for cleanliness, and addressing any missed areas or issues before releasing to the customer.  Provided mobile detailing services to clients at places of employment.  Managed time effectively to complete assigned tasks quickly while maintaining high-quality results for each vehicle cleaned.  Reduced customer wait times by efficiently organizing work schedules and prioritizing tasks.  Vacuumed interiors of vehicles to remove dirt and debris. February 2020 - September 2020 Lowes - Customer Service, Bryan, TX  Provided exceptional customer service, addressing concerns and explaining repair processes.  If needed, provided movement services to customers  Developed customer service processes to improve customer satisfaction. December 2019 - July 2020 Walmart - Cashier, Bryan, TX  Greeted customers entering store and responded promptly to customer needs.  Helped customers complete purchases, locate items, and join reward programs.  Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Maritime Studies (MAST) Texas A&M Galveston, Galveston, Texas January 2024  Minor: English  GPA: 3.1 Associates Degree in Liberal Arts Blinn College, Bryan, Texas January 2021 GPA: 3.48