Mark Ihedinma

Professional with solid experience in different areas of endeavor. Seeking a position as a Systems Administrator, Security Administrator, Tier II IT Support Technician, IT Support Manager, Cybersecurity Analyst, or Business Analyst. Strong ability and willingness to learn new concepts and adapt quickly to a new environment. 

                                                                           Work History

Leasing Consultant, 08/2024 to Current

Inter Solutions LLC – 

1418 Pennsylvania Ave. SE, Washington, DC 20003

Delivered informative property tours to up to 10 prospective residents, highlighting unique

amenities and features tailored to their needs daily.

Assisted more than 10 prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes daily.

Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating

logistics efficiently.

Soccer Referee, 03/2022 to 07/2024

Volo DC 

1200 G St NW STE 700, Washington, DC 20005

Managed conflicts effectively and efficiently by mediating disputes between 22 players, coaches,

and spectators when necessary.

Promoted fair play and sportsmanship by consistently applying game rules and officiating with

integrity.

Monitored and managed soccer games to verify safety and promote good sportsmanship for players.

Roadside Assistance Dispatcher, 11/2023 to 08/2024

ARS – 2309 Mountain Rd, Pasadena, MD 21122

Streamlined dispatch process for quicker response times to emergencies.

Maintained accurate records of about 25 roadside assistance calls, aiding in data analysis and service improvements.

Continuously updated internal databases with accurate caller information, aiding in long-term•

service analysis and improvements.

Provided compassionate support for distressed callers, calming their nerves while obtaining

essential information for proper assistance coordination.

Background Investigator, 12/2023 to 02/2024

Peraton RDG – 3855 North Lewiston Street Aurora, CO 80011

Conducted comprehensive interviews with subjects, employers, associates, references, and other

individuals.

Documented information and submitted up to 10 detailed reports daily.

Maintained strict confidentiality while handling sensitive personal information during

investigations, adhering to privacy regulations and ethical guidelines.

Uber Driver, 01/2019 to 01/2024

Uber And Lyft – District of Columbia

Developed strong communication skills while interacting with diverse groups of riders daily.

Responded to 35 passenger concerns and complaints politely and professionally daily.

Followed company guidelines and policies when interacting with passengers.

Parking Attendant, 05/2018 to 05/2019

Cosmos Club DC – District of Columbia

Answered approximately about 35 general questions about parking fees, facilities, and directions.

Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance

when needed throughout their visit.

Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.

Social Service Representative, 01/2017 to 02/2018

DC Department of Human Services  

District of Columbia

Advocated for policy changes to better support vulnerable populations at local government

meetings and events.

Facilitated group workshops on topics such as job readiness, financial literacy, and life skills

development.

Assisted about 20 clients in navigating complex application processes for housing assistance,

healthcare coverage, and other essential supports.

Increased staff capacity by developing training materials and leading educational sessions on best practices in social services provision.

Managed a diverse caseload of clients, ensuring timely follow-up and progress tracking.

Cook, 01/2013 to 12/2016

Gravy Inc 

District of Columbia

Maintained clean and organized work areas at all times to bring safety and quality to the food

preparation process.

Maintained a clean and sanitary workspace, ensuring compliance with health and safety

regulations.Cooked enough food for approximately 120 guests and employees.

Correctional Officer, 09/2006 to 12/2012

DC Department of Corrections 

District of Columbia

Led training programs for newly hired correctional officers, emphasizing safety protocols and

proper use of restraint equipment.

Responded swiftly to medical emergencies within the institution, providing first aid care while

awaiting professional assistance when necessary.

Enhanced inmate rehabilitation by implementing evidence-based programming and support

services.

Facilitated communication between 160 inmates and their families, ensuring compliance with

visitation policies and procedures.

Maintained safety and security within the correctional facility through diligent monitoring and

supervision of 160 inmates.

 Education

Comptia Security Plus Certificate CC

ISC2 Certified in Cyber Security CC

Master of Arts: Criminal Justice, 05/2017

America Military University 

West Virginia

Bachelor of Arts: Administration of Justice, 05/2010

University of The District of Columbia 

Washington, DC

Associate of Science: Computer Science, 12/2000

Lagos State Computer College - Lagos Nigeria