Maria Ines Navajas

I come from an interdisciplinary background as part of my Bachelor studies in Humanities, a career that allowed me to explore my passion in Visual Arts and History. I am bilingual in Spanish and English. During the pandemic I completed an Internship in Human Resources, where I learned to be proeficcient and organized through Microsoft Office. Simultaneously, I completed a course in UX Design using Figma. My previous position as Guest Service Agent has enabled me to develop strong customer service skills, as well as multitasking and team work, all of which I bring to my new position as Concierge.

Experience:

Concierge | El Encanto, A Belmond Hotel

March 2024 – Present | Santa Bárbara, CA, USA

• Curate personalized itineraries for guests based on their interests.
• Provide local attraction recommendations, dining suggestions, and transportation details.
• Handle reservations for restaurants and tours and manage guest inquiries and concerns.
• Collaborate with the team to ensure an exceptional guest experience.

Skills: Creativity, Sales, Itinerary Management, Guest Experience, Problem-Solving, Reservation Management, Written Communication, Organization, Multi-tasking, Flexibility, Vendor Management, Event Coordination.

Guest Service Agent | El Encanto, A Belmond Hotel

May 2023 – March 2024 | Santa Bárbara, CA, USA

• Welcomed and assisted guests with check-ins and check-outs in a courteous manner.
• Managed guest payments and provided information for inquiries.
• Supported guest needs to ensure a seamless stay.

Skills: Luxury Operations, Writing, OpenTable, Guest Satisfaction, Organization, Social Skills, HMS, Alice, Attention to Detail, Customer Relations, Hospitality.

Fulfillment Associate | Nomad

April 2023 – March 2024 | Santa Bárbara, CA, USA

• Helped organize, stock, and retrieve items for shipping and inventory management.

Skills: Operations, Inventory Control, UPS Shipping, Organization, Shipping and Receiving.

Front Desk Agent | Night Auditor | Beachside Inn

September 2022 – May 2023 | Santa Bárbara, CA, USA

• Performed guest check-ins and check-outs.
• Managed guest reservations and payments.
• Conducted night audits to verify revenue and expenses.

Skills: Guest Relations, Customer Satisfaction, Auditing, Organization, Social Skills, Customer Service, Akia, Communication.

Human Resources Internship | Establecimiento Las Marias

March 2020 – August 2020 | Irala 2021, CABA - RN 14, Gdor. Ing. Virasoro, Corrientes

• Maintained and updated personnel files.
• Assisted with COVID-19 prevention campaigns and onboarding new subcontracted personnel.
• Managed time cards and prepared HR reports.

Skills: Human Resources, CRM, Reporting, Organization, Teamwork, Customer Relations, Microsoft Office, Communication.

Skills:

• Guest Services: Tailoring services to guest needs, creating seamless experiences.
• Operations & Logistics: Managing reservations, payments, and inventory.
• Customer Relations: Building relationships, solving problems, and ensuring satisfaction.
• Organizational Skills: Efficiently managing tasks, multitasking, and attention to detail.
• Team Collaboration: Working effectively with teams to deliver excellent service.

ducation:

Bachelor's Degree in Humanities | Universidad de San Andrés

2016 – 2022

• Focused on visual arts, history, philosophy, and literature.
• Thesis on the concept of the middle class in the “Juntos por el Cambio” political party during the 2019 Argentine General Elections.
• GPA: 8.10

Skills: Literature, Social Skills, Organization, Art History, Communication, World History, Visual Arts, Philosophy, Writing.

Bilingual High School Diploma in Arts and Literature | St George's College, Argentina

2010 – 2015

• Graduated with Honors.
• Served as School Prefect, Boarding Committee member, and was part of the First Team Hockey.

Skills: Social Skills, Communication.