Mallory Krisko

I am a seasoned professional that has recently reentered the workforce after taking time to take care of my family.  I have a vast diverse experience in cross functional roles and customer success positions. I have worked in a variety of industries from real estate software, retail, big tech, and consumer products. I’d love a remote position or one that allows me to be out in the field.

Accomplished and versatile professional with extensive experience in cross-functional leadership, sales enablement, data analysis and customer engagement across the real estate, technology, and consumer products sectors. Proven track record of driving revenue growth, optimizing processes, and delivering impactful solutions in fast-paced, changing environments. Skilled in coordinating cross functional teams, executing strategic initiatives, and building exceptional customer relationships.

Professional Experience                                                         

Office Manager/Affiliate Broker                                               May 2023-Current
CHORD Real Estate-Nashville, TN

Manage daily office operations, ensuring efficiency and organization for a team of real estate professionals with over $41 million dollars in volume for 2023. Oversee scheduling, communications, and client interactions to support the smooth running of the business. Coordinate property listings, showings, and client meetings, maintaining an organized calendar for the office and agents. Assist in the development of marketing materials and social media content to promote listings and increase brand visibility. Support real estate transactions by facilitating contracts, documentation, and compliance with state and federal regulations. Provide exceptional customer service to clients, addressing inquiries and resolving concerns in a timely manner.

•       Coordinated five large customer and employee customer events in 2023.

•       Closed over $2.5 million dollars in real estate YTD.

Worldwide Sales Enablement Specialist                                        September 2015-March 2019

IBM -Nashville, TN

Subject Matter Expert and Technical Sales Enablement Manager in the Watson Customer Engagement Portfolio including Price and Markdown Optimization, Commerce Insights, Order Management, and Digital Experience. Developed and delivered sales enablement assets to sellers, technical sellers, and business partners. Worked with cross functional teams including offering management, sales, market readiness, professional services, and development to coordinate creation and delivery of sales assets for quarterly releases. Created and maintained sales enablement assets including training videos, discovery and challenger questions, competitive battle cards, demo assets, win stories and sales plays.  In addition to sales enablement conducted onsite training with customers as needed.

Managing Consultant-Customer Success Manager                       October 2011-January 2016

IBM/DEMANDTEC-Nashville, TN

Managed three year software application project on-site at a Dollar General. Coordinated efforts with cross functional teams including product management, integration services, education, and modeling science to ensure successful delivery of application services.  Worked onsite with pricing managers to assist with pricing optimization software user adaptation, analysis, and training.  Managed seasonal and core markdown optimization process in coordination with VP and Director of Pricing.  Utilized markdown optimization application to present recommendations to pricing, planning, and merchant teams on optimal markdown cadences.  Conducted post event analysis to determine recommendations for future cadences. Created and tracked scorecard to measure success of software implementation.

·   Managed and saved millions of markdown dollars for client annually by successfully managing markdown events and reacting quickly to needed cadence changes.

·   Successfully secured renewal of contract of two software applications by maintaining relationship with key leadership and delivering quantifiable results.

Manager, Client Services                                                                 June 2010-October 2011

IRI-Nashville, TN

Managed all aspects of IRI content delivery onsite at Mars Petcare.   Worked cross-functionally with other SIG groups to ensure outstanding service the client.  Acted as the single point of contact for offshore global operating center to ensure timely and accurate deliverables including CPGN website, topline reports, and all adhoc scan data requests. Partnered with Mars Petcare strategic insights officers, brand teams, ROI analysts, Category Managers, and sales executives to align the custom database hierarchy and item coding with their desired view of the business.  Worked with SIG insights managers to find opportunities to deliver ad-hoc reports to the client in order to grow revenue in the account.

·  Managed Restatement process of two custom databases with over 10,000 items.

·  Increased revenue in the account by gaining approval on several new geographies and new report automation.

Mid -Tier Business Manager/Product Manager                                        February 2009-June 2010

Regional Account Manager                                                              May 2007-February 2009

COURTHOUSE RETRIEVAL SYSTEM-Knoxville, TN

Grew Nashville territory and maintained current customer base of data as a service software subscribers in the real estate, banking, appraiser, commercial and investor segments.  Conducted trainings for large and small groups. Progressed from account manager of the Nashville territory to product manager in two years. Managed and enhanced portfolio of five web applications.  Organized and implemented project to transition customers to a new product and new branding. 

Category Development Manager                                                     March 2001-September 2003

Category Analyst                                                                                                                       June 2000-March 2001

ACOSTA SALES AND MARKETING-Tampa/Orlando, FL

District Sales Leader                                                                        June 1999-June 2000

FRITO LAY, INC.-Orlando, FL

 Bachelors of Science, Marketing, University of Tennessee 1999