Mahendra Koirala

Results-driven IT Support Specialist with 2+ years of experience in MSP and Enterprise environments. Skilled in Office 365, Active Directory, Windows Server, and patch management using WSUS. Proven ability to reduce ticket resolution time by 30% and improve system uptime through proactive patch management and automation. Strong communicator with expertise in troubleshooting complex technical issues and delivering exceptional end-user support.

• End-User Technical Support (Onsite & Remote)
• Office 365 & Basic Microsoft Exchange Administration
• Active Directory & Group Policy Management
• Windows Server Management & Troubleshooting
• Remote Monitoring & Management (RMM): ConnectWise, PRTG, ATERA
• Network Configuration (LAN/WAN, DHCP, SonicWall)
• Printer & Network Print Server Setup
• PC Imaging & Hardware Support
• Ticketing System & SLA Compliance
• Basic VoIP Setup (Cisco & Microsoft Teams)
• Azure VM, VMware, and Hyper-V Management
• Server Backup & Disaster Recovery (Veritas/Veeam)
• Basic Mobile Device Management (MDM/MAM) Mobile application management via Intune/autopilot.

•     Created 500+ mail-enabled users via PowerShell scripting.

• Basic experience with Exchange on-premises
• PC & MAC Support, Network Drive Mapping, Domain Join
• Internet Connectivity (Wi-Fi, DHCP, DNS, Firewall, IP Conflicts)
• Collaborated on Koshi Bank IT projects involving Active Directory, Office 365, and network configuration.
• Experience using Copilot, ChatGPT, and many other AI platforms to resolve complex technical issues.
• Cisco Router Basic Administration
• Effective communication with Non-Technical Users

• Bachelor of Technology– Pokhara University