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Claflin
Peniel NWEZE

Peniel NWEZE

IT NETWORKING SPECIALIST

Customer Service / Support

Claflin, Township of Independent, Barton

Social

Services offered

  • As a technical support worker, I help people troubleshoot and resolve technology issues. This includes diagnosing hardware or software problems, guiding users through solutions, setting up systems, and ensuring everything runs smoothly so they can work efficiently. I also provide advice, maintenance support, and clear explanations to make technology easier to use.
It networking specialist
Technical support
Approximate rate: USD$ 50 per hour

Experience

  • Technical Support
    Lagos, Nigeria
     UNITeS CISCO NETWORKING ACADEMY.
    ● Automated a system to collect data of new and existing customers - using Microsoft Excel.
    ● Managing IT staff and training employees
    ● Overseeing the annual IT budget and ensuring cost-effectiveness.
    ● Monitoring daily operations, including server hardware, software, and operating systems.
    ● Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
    ● Administer users for cloud-based Office 365 platform
    ● Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
    ● Liaise with vendors and suppliers to ensure quality service delivery.
    ● Resolve network issues.
    ● Report to management on information technology activities and performance; present at monthly staff
    and management meetings
    ● Provided tier-3 technical support to diagnose and resolve complex network isssues, reducing incident
    resolution time by [60%]
    Video Editor/Photographer Lagos, Nigeria
    Sakal Media. June 2019 - January 2021
    • Edited and assembled raw footage into polished video content, maintaining the project’s creative vision and narrative structure
    • Collaborated closely with clients, directors, and producers to understand project requirements and objectives • Conducted color correction, audio mixing, and applied visual effects to enhance the overall video quality
    • Managed multiple projects simultaneously, meeting tight deadlines without compromising on quality
    • Stayed updated with industry trends and best practices to continually improve editing techniques

Education

  • New Horizons Computers Ltd. Basic Computer Knowledge
  • Babcock University
    Bachelor of Science, Banking and Finance

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