M Usman

• Experienced in conducting detailed information gathering, analysis, and investigation to find solutions, and reporting to senior leaders on complex claims trends and developments. Great work ethic and immaculate attention to detail.
• Strong customer service skills to coordinate service delivery, including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• Proficient with standard corporate productivity tools (email, voicemail, MS Office)
• Strong sense of being proactive and able to discover issues and report or take necessary measures immediately.
• Experience working in a fast-paced environment without compromising customer service.
• Provide technical leadership during implementation. Ensure adherence to guidelines, coding standards, and best practices
• Strong experience in managing inbound/outbound calls with customers' queries and concerns.
• Strong experience in promoting and supporting the quality and effectiveness of healthcare services
• Strategic planning and conflict resolution techniques
• Experience in tackling complex challenges and getting self-adaptation with changing circumstances.
• Work with cross-functional teams to communicate technical concepts and drive consensus on architectural decisions
• Experienced in working in a fast-paced environment, managing multiple priorities, and solving problems analytically.
• Expert in identifying areas of opportunity to improve key performance indicators.

Experienced in extraordinary customer service as a dedicated sales representative with a strong focus on quality and a proven ability in team leadership, conflict management, and problem-solving. Skilled at finalizing sales to meet customer needs and addressing their concerns effectively. Experienced in managing employee challenges as well as customer issues. Key strengths include inventory management and task delegation. A hardworking salesperson who consistently meets sales targets and motivates teammates to tackle demanding goals. Works well under pressure, effectively solving and preventing customer complaints related to production issues. Safety-conscious, detail-oriented, and committed to continuous improvement.

A reliable candidate ready to embrace challenges by utilizing problem-solving and task prioritization skills to achieve annual sales targets. A dependable employee seeking opportunities to expand skills and contribute to company success. Recognized for being hardworking, ethical, and detail-oriented.

Focused on sales and customer service, delivering consistent and professional results for every assignment. Brings over 10 years of experience in customer service and sales environments, along with strong capabilities in sales. Trained in business management and dedicated to fostering growth.

Emission Inspector Certification

MBA Management