Lucille Wachtendorf

Strategic and impact-focused Human Resources leader and certified mediator with over 25 years' experience. Brings 13 years operating in multi-state, matrixed environments, advising executives and leading teams through organizational change. Recognized for delivering people-first, data-informed solutions that drive engagement, build cultures, improve performance, and achieve business objectives. Trusted advisor to C-Suite, front line managers and employees with expertise spanning employee relations, workforce planning, compliance, and performance management.

Data-Driven Strategy | Purpose-Led Action | People-Centered Leadership

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SUMMARY

Visionary and results-oriented Human Resources leader and certified mediator with over 25 years of experience. Known for data-driven decision-making, change management leadership, employee relations expertise, passion for performance management and a strategic mindset. Adept at fostering inclusive workplace cultures and driving organizational success through high-performance HR strategies.

CORE COMPETENCIES

Strategic HR Leadership, Employee Relations & Investigations, Performance Management, Team Leadership & Developing High Performing Teams, Conflict Resolution & Mediation, Multi-State Matrix Operations, Change Management & Organizational Development, Union and Non-Union Environments, Workforce Planning & Labor Forecasting, Compliance (EEO, FMLA, ADA, Labor Law), Leaves of Absence, DEI Initiatives, Training Design, Data-Driven Decision Making, Talent Acquisition & Retention. 

PROFESSIONAL EXPERIENCE

LA Care Health Plan – Los Angeles, CA

Human Resource Business Partner III | February 2020 – March 2023

- Partnered with CMO to implement strategic HR initiatives across multiple departments.
- Led 10% workforce reduction via the “Managing for Efficiency” program.
- Developed and delivered virtual manager training for sensitive employee communications.
- Spearheaded Nursing Incentive Program to meet regulatory demands.
- Led conversion of nurse classifications; ensured compliance and smooth transitions.
- Resolved complex ER cases; provided post-investigation support and mitigation.

Southern California Hospital Hollywood – Prospect Medical Holdings

Sr. HR Business Partner | June 2018 – November 2019

- Led HR services for 300 employees in a 100-bed acute care setting.
- Conducted staffing trend analysis and led Labor Forecasting Conferences.
- Investigated misconduct, harassment, and discrimination claims.
- Facilitated grievance resolution and executed employee engagement programs.

CMM Insurance Services - Hemet, CA

HR Consultant | February 2010 - May 2016

- Conducted audits for regulatory compliance with FINRA and Title 10.
- Created complaint tracking system; improved issue resolution efficiency.
- Authored HR policy manuals aligning with California DOI standards.

WellPoint, Anthem Blue Cross - Various California Locations

HRBP, Employee Relations Manager & Recruitment Manager| October 1997 - January 2010

- Led HR initiatives through M&A integrations across six states.
- Managed over 2,000 ER cases and investigations in a virtual centralized HR model.
- Recruitment: Achieved significant improvement through a redesign of the department's infrastructure and implementation strategies reducing turnover from 38% to 15% (60% improvement), cutting time-to-fill from 90 to 40 days (55% improvement), and decreasing temporary‑to‑regular hiring status by 75%.

- Launched national referral survey for nurse recruitment; achieved 40% return rate.
- Developed onboarding, training, and retention tools adopted companywide.

EDUCATION

BA, Psychology – Saint Mary’s College of California, Moraga, CA

CERTIFICATIONS

Certified Mediator – Ventura Center for Dispute Settlement
Six Sigma Certification – In Progress (Council for Six Sigma Certification)

BA, Psychology – Saint Mary’s College of California, Moraga, CA